ABOUT US:
Legends Of The Field is one of the fastest growing memorabilia companies in the country. In March 2006 we moved Legends into our new offices and state of the art distribution center located at 814 Rose Drive, Hartland, WI. The Legends staff is dedicated to providing you with the best customer service possible. We offer the highest quality products with guaranteed authenticity and we are a leader in the sports memorabilia field. Legends of the Field is not responsible for errors in item price or description. We reserve the right to cancel an order for any reason and refund the purchase price. We also reserve the right to end any promotions or promotional codes at any time for any reason. (If you wish to purchase an item directly from our official website or from our Ebay store, please give us a call at 414-235-4516 and we will be glad to help you with your transaction.)
RETURN POLICY:
DAMAGED-DEFECTIVE MERCHANDISE: All damaged or defective merchandise must be called in to us within 5 days of receipt of order. We're sorry, but there can be no exceptions to this. On most items, the damage occurs during shipping. We will make a claim with the shipping company. You must have all of the original packaging for damaged goods, or we CAN NOT replace the item at no charge. Please call us at 1-888-675-2937 for damaged items and claim instructions. Items that have been lost/damaged by the shipping carrier must have the claim made by the carrier's deadline policy. Items that are damaged from shipping, can not be replaced by expedited shipping, as the shipping carriers will not pay for their mistake.
NON-RETURNABLE MERCHANDISE Any item that is custom built, custom framed, or custom logoed can not be returned. This includes all display cases that are etched with a team logo or name, added mirrors, added locks, added 100% UV protection, and hinges requested on the left side. These items are custom made to order for your order. Thank you for understanding.
CANCELLATION OF ORDERS We can cancel your order if the item has not shipped. If the order has been shipped and is in transit, the the return policy above applies. If you need to cancel a custom manufactured display case with nameplate, you will have to pay for any custom work that has been performed on your order which generally includes etched logos and nameplates.
UNCLAIMED MERCHANDISE Legends of the Field, nor it's divisions, manufacturers, or shipping warehouses, are notresponsible for items over 30 days, regardless of the issue. These items will be discarded after that time. WARRANTY Legends of the Field, nor it's divisions or manufacturers, does not offer any warranty that the display cases, or the like, even with 100% UV protection, will completely stop fading. There are many other factors that contribute to the fading process.
CUSTOMER SERVICE:
Our website uses state of the art 128-bit encryption to ensure that your personal information, including your credit card information, is always safe. We are continuously monitoring and updating our website security. Your information is always safe and secure.
Order Status
Some of our items are shipped from our wholesale suppliers. It can take 1 - 2 days for our supplier to ship, plus 3 - 7 days standard shipping from UPS. If after the standard shipping time, 7 - 10 days, you think your order is late, please call us at 1-888-675-2937 and we will track it for you.
OUT OF STOCK ITEMS All listed merchandise on the site are in-stock, or made to order, as of the last time the database was updated. Occasionally, high demand causes us to run out of certain items. In the event that an item is out of stock, or needs to be back ordered or manufactured, we will notify you via email or by phone. Charges for out-of-stock items will be credited back to your card.
SHIPPING INFORMATION:
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Orders are processed and shipped every business day, Monday through Friday. We do not ship on weekends or National holidays. Once payments are verified, items are typically shipped within one business day. Free shipping is to the 48 contiguous states only. Shipments to Alaska and Hawaii are shipped ground, but at the 2nd day air rate. Standard Delivery Orders will arrive within 2 to 10 days depending on the UPS delivery schedule. Next Day and 2nd Day shipping is available for an additional charge with the amount posted during order checkout. Orders do not ship the same day; they ship the expedited service chosen after the item is manufactured or pulled from stock. We can not send merchandise to P.O. Boxes. All standard deliveries are handled by United Parcel Service (UPS) and insured for your protection. Local Pickups: We do allow Local Pickup at our Headquarters, but please note we charge a $5 pickup fee per item replacing the shipping/handling costs. No exceptions
CONTACT US:
Contact us at cserv@legendsofthefield.com
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