>> holtju22's Shipping and handling <<
>> Shipping and Handling <<
Scroll down to view the rates for the various shipping methods available. If Standard Flat Rate Shipping Service is selected your package will usually go out via Fedex Ground/Home service.
Please note that - depending on your geographic location - not all methods are available. Make sure to select the appropriate method if your address falls into one of the 2 categories below:
Alaska, Hawaii & Puerto Rico:
For Hawaii , Alaska and Puerto Rico customers, USPS Priority Mail, USPS Express Mail, USPS 1st Class Mail, or USPS Parcel Post Service must be selected however shipping time will not be guaranteed.
PO Box and APO / FPO:
For PO Box and military APO/FPO addresses USPS Priority Mail, USPS Express Mail, USPS 1st Class Mail, or USPS Parcel Post Service must be selected however shipping time will not be guaranteed.
International (including Canada)
For International orders, including Canada, USPS Priority Mail International or USPS Express Mail International service must be selected however shipping time will not be guaranteed.
Failure to select the appropriate method will result in order processing delays as we await the payment of the additional shipping charge due. Our billing department will attempt to contact you to process the payment and ship your order. If payment is not made within 5 days after your order was placed, we will cancel and refund the transaction.
*Sellers are not responsible for service transit time. This information is provided by the carrier and excludes weekends and holidays. Note that transit times may vary, particularly during peak periods.
*Seller charges sales tax for items shipped to: CA (9.75%). Tax applies to subtotal + S&H for this state only.
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>> Payment and Checkout Info <<
• Return Policy
You may return* merchandise purchased from us for a refund or a replacement, provided that the procedures and requirements referred to in our return policy are followed. All product returns require a return authorization number (RA). A RA number must be issued within 7 calendar days after the purchase was received by the buyer; it will be valid for 14 calendar days after it is issued.
Removal or alteration of a product's upc number, serial number or upc/serial number sticker will automatically void the Return Policy. Products that are returned with a missing, damaged or altered serial number will be refused RMA service and returned to you.
• Refunds
A processing fee of 15 percent will apply to the value of all merchandise returned for a refund. If you are returning a product with the intention of purchasing different merchandise, the processing fee will still apply. This fee applies to open and unopened boxes. We will only refund the value of the merchandise returned, not the shipping charge.
• Exchanges
If you purchased a product that you wish to exchange for an alternative, you can return the item for a refund and simply place a new order for the item you desire. We do not apply a refund credit to your new purchase
• Defective Item
An item that was discovered to be defective upon receipt can be replaced with the same model only. You may also return a defective item for a refund, however a 10 percent processing fee will apply. The processing fee will only be applied if you choose to return the item for a refund. We will certainly replace an item that was defective prior to receipt, without a restocking fee
• Damaged Items
All Packages are inspected for damage before they ship from our warehouse. If your package has been damaged in transit, please contact us immediately. We must be informed of all shipping related claims within 10 calendar days after the date of receipt. We do not issue refunds for returns of damaged merchandise. An item that was discovered damaged upon receipt will be replaced with the same model only.
• Return Shipping
Return shipping cost (the cost to send an item back to our store) is like or comparable to your cost of driving to any store for returning an item, which is not reimbursable. Therefore, we do not reimburse any return shipping cost.
If an item you received is defective, we will certainly replace the item with a new one, however we do not cover or reimburse the shipping cost for returning defective merchandise back to our store. We will ship the replacement product to you at our cost, and use every good measure to ensure that the replacement order is processed quickly.
• Replacement
We will send a product replacement after the authorized return has completed our receiving/inspection process. The replacement will ship within four business days following our receipt of your return. Please allow additional processing time after Holidays. Although it is our goal to ship a replacement as quickly as possible, we do not send replacements before we receive and inspect the returned merchandise.
To receive a replacement more quickly, you may place a new order for the same item (shipping not included), and we will issue a refund for the full value of the returned product (including shipping), upon completion of our return process.
• Returning Items
Please contact us by email. If you do not have the return form, we will provide it together with your RA number. Please fill in the requested information on our product return form, and carefully follow the instructions for return.
All returned merchandise must be in original condition, and must include the original factory box (UPC bar codes and serial numbers must be intact) and factory packaging (e.g. foam, plastic, wrappings, etc.), peripherals (e.g. battery, charger, cords, straps, etc.), included warranty cards (without markings), and all instruction booklets and paperwork. The RA number or any other inscriptions must not be written or printed on the product box or packaging. We will not process the return if any of these conditions are not followed.
Retuned merchandise that is lost or damaged during transit is solely the shipper's responsibility. It is important save the tracking information and to properly insure all merchandise being returned to.
• Return Exception
Although we have a very flexible return policy on most of the items we sell, there are some exceptions. The following items may not be returned. Apple ipods Consumables, including but not limited to recordable media, film, digital memory, tapes, batteries, paper, and ink. Mobile phones, Computers Software (after opened), and Special order items
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>> Frequently Asked Questions <<
• How Long Does It Generally Take To Process An Order?
It takes one to two business days for us to process an order (prior to shipping it). Once the order has shipped, your estimated time of arrival will be determined by your selected shipping method and your local FedEx guidelines for delivery.
• Do All Of The Products You Sell Carry A Warranty?
All merchandise is brand new, factory fresh and includes manufacturer's USA warranty unless clearly stated to the contrary. For example our open-box merchandise which we sell at closeout prices.
• Can The Signature On My Package Be Waived?
We apologize, but for security purposes, we cannot waive the signature on a package. You can make arrangements to pick up a package from the shipping terminal.
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