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Customer Service
Customer Support can be reached via toll free Phone, Email or Mail.
Phone
Our specially-trained Customer Support Representatives are available Monday through Friday between 8:00 AM and 5:00 PM EST via our toll free number 866-473-8432.
Internet
Customer Support inquiries can be emailed to contact@PetNutritionProducts.com. Inquiries will be responded to within 24 hours of receipt.
Mail
Attn: Customer Support
Pet Nutrition Products, Inc.
1631 Rock Springs Rd., Suite 323
Apopka, FL 32712-2229
Back Orders
We have one of the highest in stock rates in the industry and make every effort to maintain our inventory and mark items "out-of-stock" on our website. On occasion, however, we may have fewer items in stock than what you order. Should this happen, we will either immediately ship what we have in stock and issue a refund for the out of stock item(s) or we will hold your order until the product becomes available depending on how quickly it is expected back in stock. We will notify you via email with the status of any and all back orders or refunds and your invoice will also reflect the number of items shipped.
Return Policy
Your complete satisfaction is important to us so our return policy is simple. If you would like to return a shipment, please contact us within 30 days via email or telephone so we may assist you.
To expedite your return, please ship item(s) and your packing slip, stating the reason for the return, to the following address:
Attn: Customer Support
Pet Nutrition Products, Inc.
1631 Rock Springs Rd., Suite 323
Apopka, FL 32712-2229
Upon approval, your original form of payment will be credited within 1 business day of merchandise receipt and you will receive an email confirmation.
If your return is the result of an incorrect shipment by Pet Nutrition Products, or a damaged or defective product, we will refund merchandise and shipping charges to your original form of payment. We will reimburse shipping charges incurred to return incorrect, damaged, or defective merchandise to Pet Nutrition Products, not to exceed the published UPS Ground rate for the weight of the package. You must contact us prior to returning the package.
If returning merchandise for any other reason, you are required to pay all shipping charges to and from Pet Nutrition Products.
For your protection, we encourage you to send your return via carriers who offer package tracking such as UPS or FedEx (be sure to retain your tracking receipt for future reference). Pet Nutrition Products is not responsible for lost or damaged return shipments.
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