More Products
Fore more quality products please check our website www.furniturewonder.com
Privacy & Security
Privacy Policy
We understand how much privacy is important to our customers. Our goal is to provide you with the best experience you had online and have you and your friends come back for more shopping.
Electronic Newsletters or Email:
Our Company constantly offers promotions, discount coupons, new items updates. To keep our customers on top of all updates we use electronic newsletters or emails. If you wish not receive any updates, you can cancel you newsletters subscription by using unsubscribe option on our website you sending us an email. You with to be removed from emailing list send us an email. We will cancel it immediately.
Legal Notice:
We may disclose your personal information to law authorities or government officials if required to do so. We will also disclose your personal information to necessary authorities is we fill, that we may be exposed to legal liability or fraud transactions. We reserve the right to change the contest of these rules and policies at any time, without disclosing it to the customers. For rules and policies we recommend our customers to periodically check our rules and policies. All policy changes are effective upon posting. For more information, please contact us at sales@furniturewonder.com .
Returns & Replacements
RETURNS:
WE OFFER - A 30 DAYS NO QUESTIONS ASK RETURN POLICY!!!!! Any item purchased from us can be returned for a refund or exchange 30 days from the day you receive an item, with no questions asked. The refund amount of the item will be full purchase price less the original shipping fee and 15% restocking fee. If the item offered as FREE SHIPPING ITEM the delivery cost are included in the price of item and will be deducted upon return. Shipping Cost slip will be included with refund check to show the amount of shipping charge. Please allow 21 business days to issue a refund check from the day the item is delivered back to us and inspected. The return items must be in its original condition, undamaged and unassembled. No refunds will be issued if the item has been used. Some special orders may not be returned. Prior authorization must be arranged by e-mail. Please, contact us at sales@furniturewonder.com or call 877-310-9663 to receive a case number for your return prior to shipping it back to us.
REPLACEMENTS:
Even though we use only professional delivery and services there are accidents when some items arrive damaged. In unlikely scenario of damaged items or shortage items, please contact us within 72 hours and request a replacement. We will process your request and issue you a replacement part or item within 7 business days from the request day. Please, inspect all items while accepting the delivery. Write the damage on the Bill of Landing. Only items written on Bill of Landing will be replaced. Once the Bill of Landing is signed we are no longer responsible for the damaged items. Please, contact us at sales@furniturewonder.com or call 877-310-9663 to schedule the replacement process.
Order & Cancellation
Order:
Within 24 hours of order, the customer will receive an email confirming the order. This email will also include confirmation number and any special notes in regards to the order, if applicable. The confirmation email will also, ask customer to confirm the delivery address and phone number. Please, reply with address and phone information as soon as possible. Late response to the confirmation email will result in postponement of shipment. We protect there clients privacy and will not ship items, until address is confirm. If you have do not receive a confirmation email within 24 hours, please contact us. If you have any questions, please, contact us at sales@furniturewonder.com or call 877-310-9663 and we will answer all your questions.
Cancellation:
If you decide to cancel your order, please, contact us either by phone or email within 48 hours to cancel your order. We will issue a full refund for the cancellations made within 48 hours. The refund check will be processed within 7 business days. If the order was paid by credit card, please, allow us 15 business days to refund the money. The refund will be issued and credited to your credit card. If the order was paid by personal check, please allow us 15 business days to refund the money. If the order was cancelled after the items were ordered we will charge a 15% restocking fee. If the order was cancelled after the item was shipped, we will refund full amount less shipping and 15% restocking fee. For the items with a FREE SHIPPING label, actual shipping cost slip will be mailed with refund. Special Orders may not be cancelled. Please, email us at sales@furniturewonder.com or call 877-310-9663 for more information.
Promotions:
We issue variety of promotions for our customers during there purchase. Coupons codes can be found under promotional tab on our home page. Just enter the code during the checkout and your purchase price will be automatically adjusted. Please, review all coupons carefully and email us at sales@furniturewonder.com or call 877-310-9663 in case of question or concern. Please, be advised that coupon usage is limit to one per household.
We also offers referral program, which reimburse anyone who refers new customers to our store. Once the order is shipped to a new customer and kept, we will issue either store credit towards next purchase or a present to the person who referred new clients to us. For more information, please contact us at sales@furniturewonder.com .
Frequently Asked Questions
1. Can I just buy one of the piece in the whole set?
You can buy any single piece from any set, unless stated otherwise. You can, also mix any items from different sets. Please, email us at sales@furniturewonder.com or call 877-310-9663 for a quote.
2. What about delivery confirmation?
We send tracking numbers through our automated e-mail system. This will allow you to track your furniture to your door. You will usually receive a phone call for large items that ship via Truck to work out shipping details.
3. Just in case, what should I do if I find items damaged upon arrival?
Please, inspect all the packages in a front of the delivery person. Make sure to fill all the damage information on the freight bill. We will exchange any damaged item for a new one. Please note, we will not refund or exchange any damaged item, which has not been noted with the delivery company. Please, refer to our Return & Replacement Policy.
5. How long do I have to return the item?
You have 30 days - NO QUESTIONS ASK - to return the item in its original package and condition. We will fully refund you your cost for the item you will be responsible for both inbound and outbound freights and any handling fees involved.
6. How can I get in touch if I have questions?
Please, email us at sales@furniturewonder.com or call 877-310-9663 and will respond to your question promptly.
7. Will my item look exactly like the picture?
We make every effort to provide high quality images, and measurements to assist you in selecting your furniture. However, images may vary in color depending on your monitor color settings. Sometimes measurements are rounded off, and occasionally they will vary slightly from the description. If precise dimensions or colors are critical to your order we suggest contacting us by phone or e-mail in order to further assist you. All Returns will be subject to our return policies & fees.
8. Is it safe to order online?
Absolutely! Your Order can be completed online by simply clicking the "Order Now" button next to the item you wish to order. The secure server will protect and scramble all of your shipping and credit card numbers with Industry-Standard SSL encryption technology. If you feel more comfortable you may phone or fax your order. However, placing your order online is extremely safe and secure. Your privacy and security is our number one priority.
9. Will the furniture require assembly?
Most items require some assembly unless the product specifically states fully assembled. All parts including tools, screws, nuts and bolts are packed securely in small bags and boxed with easy to follow instructions. Typical tools that you may need include a hammer, an adjustable wrench and screwdrivers. Please email us if you want to check on specific items.
10. How will my furniture ship?
Common carrier truck deliveries are performed by a trucking company contracted by our suppliers.Deliveries are to ground floors only. A signature is required at the time of delivery. Common carrier deliveries are only performed Monday through Friday. An appointment by telephone is usually scheduled by the freight company, however it is not guaranteed. Inside delivery can be arranged, please call for details. For an additional fee we can arrange an inside delivery.
11. How long does it typically take for products to be delivered?
Delivery typically takes between 1and 3 weeks. Although the delivery time on some products may be quicker or slower depending on the inventory and production cycles of the product's manufacturer and where the items need to be delivered to. Your customer service representative can give you an accurate estimate for individual items.
12. How do I know that my order has been received and that it is correct?
We will confirm your order by e-mail. Please carefully check that all of the information on the order is correct including shipping address, phone number, products ordered, quantities, and sizes of all of the items. If there are any errors, please notify us immediately.
13. What is curb-side delivery?
Curb-side delivery is performed to avoid any possible damage that may occur while unloading and moving the furniture from the delivery truck to your home. All of our furniture pieces are securely packed using foam, cardboard and shrink wrap as they travel directly from the factory. It would be very unfortunate, if the small trip between the delivery truck and your home, the furniture pieces are subjected to unnecessary damage. Curb-side delivery is highly beneficial for the consumer, as the consumer himself can take the effort and time to appropriately maneuver the furniture inside the home without any risk of a rushed delivery being performed by the freight delivery company.
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