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All items sold as-is. Powertrade does not accept returns unless the item was misrepresented in the auction description. If your item was misrepresented in the auction listing please contact us within 5 days of receiving the item. Buyer pays return shipping charges. If you have any questions, please E-mail us before placing your bid.
Please do not use the paypal note field to indicate us to ship to other address. The note there will not be read.
All shipments are made via Fedex, UPS or USPS depending on the types of products purchased. Majority of our orders will be ship within 3 business days.
We highest recommend professional installation of all car / marine / home / electronics.
Claims for damaged items during transit must be reported within 30 days from receipt of goods.
You must keep all packing material and merchandise exactly the way it was received for carrier's inspection. We will not be responsible for carrier's denial of a claim for untimely reporting of damage or missing materials for inspection.
You must E-mail us for a RMA number and instructions prior to returning merchandise.
Refunds are given only if the box is unopened and the AudioOne quality control seal is intact and unbroken.
A re-stocking fee of 20% will be charged from the refund amount. Shipping, handling fees are non-refundable.
Item must be returned within 30 days of receipt of goods. Buyer is responsible for return shipping fees.
We reserve the right to refuse a refund if the items do not meet the refund guidelines.
Returns / Exchanges on defective merchandise are given up to a period of 30 days from delivery.
Merchandise must be returned in the original box, packing, and condition. All parts & accessories must be included. Anything missing will invalidate the return. Any alterations made to the original merchandise will also invalidate the return.
Items must be bench tested prior to installation. If found to be DOA prior to installation, the item must be sent back within 30 days to be exchanged for the same item.
Any item not installed by a certified professional voids all return / exchange claims. An installation invoice must be provided for immediate exchange of defective products.
Buyer is responsible for return shipping to us. We will pay for shipping back to you for the exchanged merchandise.
We reserve the right to refuse a return / exchange if the merchandise does not meet our return guidelines
International Customer Please Note: Canadian government might charge a duty tax (brokerage fee). This is NOT CHARGED by our company, and we are not responsible for this fee. Other international buyers are responsible for duties and taxes. If you have any question regarding why you are being charged this fee, please refer to your government official website. Brokerage fee varies upon the value of the product, for rate information, please refer to UPS.
Please contact me if you cannot receiver the item after 3 weeks by E-mail. We will contact the USPS or FedEx. If they confirms the parcel lost, we will send the item to you again.
Payment must be received within 14 days after the auction ends, Otherwise negative feedback will be given and Non-Paying Bidder warning will be sent.
The negative feedback or zero feedback please E-mail me, otherwise we will cancel your bid. | 
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