Our customer service department will assist you with your return considering the below:

Claims for damage or shortage of merchandise must be made at the time of the delivery.

• All claims on defective products must be made to the manufacturer under the terms of their warranty.
• If for any reason you want to return the merchandise contact us within 3-5 business days of receiving the merchandise for a "written"  R.M.A#. (Return Merchandise Authorization #) For defective merchandise-an exchange will be shipped. All other returns will be subject to a minimum 15% restocking charge, unless otherwise specified by written authorization 
• All returns must be in the original manufacturer's packaging in brand new condition and include all packaging material and accessories.  For example: instruction manual, inserts (Styrofoam), plastic bags, and unfilled warranty card
• All returns must include:
  • A copy of your original invoice. 
  • A note explaining the reason for the return.   
  • When returning items by post, make sure to package the merchandise securely. So that the merchandise will not be damaged in transit. 
  • The merchandise must be sent freight prepaid. Returns sent C.O.D. or "shipping charges collect" will be refused.  
  • Please be sure you insure your return shipment, to avoid any complications.   
• Warranty does not cover misuse or mishandling of equipment

• Shipping costs are non-refundable under any circumstances including late deliveries by carrier.