UK First Class postage is FREE. We also offer Recorded Delivery (Signed For) and Special Delivery services for which we charge a flat rate of £1.00 and £4.50 respectively.

We will ship most of our items worldwide with prices charged according to weight and as detailed in each item description. If you would like an item shipped to a country not stated then just email us for a price.

Dispatch is guaranteed within 1 working day of cleared payment. Therefore if you purchase before 10am and opt for first class UK postage, it is likely that you will receive delivery the following working day. However, next day delivery is only guaranteed with the Royal Mail Special Delivery postage option. Please accept that we cannot be held responsible for Royal Mail delivery delays if you do not opt for this service.

If you require a 'TRACKING NUMBER' then at the point of payment please opt for Recorded Delivery/Special Delivery or for overseas mail, International Signed For. For inland 1st class mail we obtain a generic proof of posting certificate only.

We are happy to discuss bulk orders with huge postage discounts - just ask!

We operate a 14 Day No Quibble Refund/Exchange Policy. A full refund will be given providing goods are posted back within 14 days of receipt, as new, in the original *undamaged packaging, and the buyer pays the return postage costs.

When returning an item it is strongly recommended that the Recorded Delivery (Signed for) service is used as we cannot take responsibility for undelivered items. In the event of the loss of a returned item, it is the sender's responsibility to pursue a claim through Royal Mail.

Please ensure that the item is securely wrapped, pay the appropriate return postage charge, and enclose the original Packing Slip (found inside the document wallet on the outside of the parcel) with a note of the reason for return. If you have thrown this away, please enclose a note giving your eBay ID and/or the item number. Please send your item to:

Bootsnshoesnstuff, Unit 5 Headley Park Nine, Headley Road East, Woodley, Reading, Berkshire RG5 4SQ

Refunds are made on the same day that a return is received. If you paid by cheque or postal order, we will send your refund by cheque and if you paid by Paypal or credit/debit card, we will refund directly into your account.

* We appreciate that shoe boxes may become slightly damaged in transit, however, we cannot accept returns on items where the packaging has been written on, taped up, or in the case of clothing, where the bags are missing or have been excessively torn.

Payment is required within 7 days. We accept Paypal, postal orders, cheques and telephone credit/debit card payments from UK customers. We accept Paypal only from overseas purchasers although International Postal Orders are accepted from some EU countries - please ask first.

Please write your Ebay ID on the back of any cheque or postal order, make it payable to L Moore & K Burnel and send it to Bootsnshoesnstuff, Unit 5 Headley Park Nine, Headley Road East, Woodley, Reading, Berks RG5 4SQ. Cheques are paid in to our Bank the day they are received, however, please allow 7 full days for clearance.

For credit/debit card payments, please telephone 07852 689475 or 07852 689476.

Bootsnshoesnstuff
Lorraine Moore & Kaarina Burnel
Unit 5 Headley Park Nine, Headley Road East
Woodley
READING, Berkshire RG5 4SQ
United Kingdom

Phone: 07852 689475/07852 689476
Email: sales@bootsnshoesnstuff.co.uk