We prefer payment via Paypal
If paid via PayPal, we will only ship to the shipping address shown on PayPal! NO EXCEPTIONS!!
We also accept credit card payments over the phone. Please call us at 210-684-ZOZO(9696) to make payment.
Payment must be received within 5 days. If payment cannot be made within specified time, please contact us to make arrangements!
Texas residents must pay 8.125% sales tax.
Items are shipped via UPS/USPS. We ship FAST, usually same day if paid before 4pm CST!
If you have a P.O. Box, the item MUST be shipped via USPS (Postal Service).
Shipping to Hawaii, Puerto Rico and Alaska is $69.99(for guitars) via USPS Priority Mail. UPS will not be used for these destinations.
Insurance is INCLUDED so you will not be charged an additional amount for insurance.
If paid via PayPal, we will only ship to the shipping address shown on PayPal! NO EXCEPTIONS!!
We will NOT be held responsible for lost or damaged items. UPS or USPS will be held liable and we will complete all paperwork necessary to recover the claim amount.
We do NOT ship international.
All items are professionally packaged with the utmost care!
How long will it take to receive your order via UPS?
At ZoZoMusic.com, we are committed to providing our customers with the highest level of service and value! We stand behind the products we sell and we offer an excellent return policy to ensure your satisfaction! Our #1 priority is to make sure that every customer is a satisfied customer. We believe that todays satisfied customer is tommorrows loyal patron. That's why we offer a "No hassle", "No Questions asked" 30 day return policy (14 days for used items).
- If for any reason you are not 100% satisfied with your purchase, you may return it within 30 days of the shipping date for a complete refund of the merchandise price, no questions asked (14 days for used items)!
- We will also allow an in-house credit, or exchange for another product, if you prefer.
- All returns must be received in the complete and original packaging with all included accessories and complete documentation (Owner's Manual, blank warranty card, quick start guides, etc.).
- Returned merchandise must be returned in it's original condition with no signs of wear, use or abuse. In the event that the product is not in the exact same condition as you received it, you may be subject to a minimum 15% restocking fee.
- Shipping and handling charges are non-refundable. If your purchase was eligible for Free Shipping, the original shipping cost incurred by ZoZo Music for the delivery of your merchandise, will be deducted from your credit or refund ($34.95 for most items)
- Return shipping will be at the customer's expense.
- A Return Authorization number is required for all returns. Please contact us to obtain an RA number and complete instructions before returning any items. Returned merchandise received without an RA number may be refused and sent back without notice.
- No returns past 30 days (14 days for used items)
Q.Is this instrument a factory 2nd?
A. If the instrument is being sold as used, it is a factory 2nd and marked as such on the back of the headstock.
Q.What is a factory 2nd?
A. An instrument can be a factory 2nd for any number of reasons. It could be as minor as being a slightly different color than the factory wanted. We stay away from instruments with ANY major defect! The majority of our factory 2nd instruments have NO visible defects or blemishes and appear to be in perfect condition! Every instrument is thoroughly inspected a number of times to ensure you get exactly what is described.
Q. Does the instrument have any blemishes, defects, scratches, imperfections, etc.?
A. All major defects or imperfections are mentioned in the description. Very minor imperfections or blemishes are to be expected when purchasing a "2nd" or used instrument. Many have very minor, tiny scratches or scuff marks. We apologize if a minor one was not mentioned. We try our best to have detailed, accurate descriptions to ensure you know exactly what you're getting. If the item is being sold as used, it will have a used stamp or 2nd stamp on the back of the headstock.
Q. Do you sell any other items?
A. Yes, we also sell Gig Bags, hardshell cases, Feather weight cases, an assortment of amps and other small accessories! We don't usually carry in stock but are able to get ANY other instruments such as Flutes, Saxophones, Trumpets, Clarinets, Pro-Audio equipment, DJ Equipment, etc., etc., etc.! Just let us know what else you need and we'll be happy to order it for you and list it as an eBay auction item!
PLEASE CHECK OUT OUR WEBSITE FOR MORE GREAT DEALS - ZOZOMUSIC.COM !!
Q. Are the pictures seen in the Ebay ad of the exact item being sold?
A. In many cases, yes. We painstakingly shoot photos of almost every item we list and generally, do NOT use stock photos. We do, however, use stock photos on some instruments that we carry in stock on a regular basis. If you would like to know if photos of a particular guitar are stock, please contact us.
Q. Do factory 2nd instruments and used instruments carry a warranty?
A. No, 2nds and used instruments do not carry any warranty. We do guarantee the instrument to be as described or your money back.
Q. Do new instruments and accessories carry a warranty?
A. Yes, new instruments and accessories do carry a manufactures warranty.
Q. Does the instrument come with a case or any other accessories?
A. No, the instrument does NOT come with a case or any other accessories unless otherwise noted in the description.
Q. If paid via PayPal or a credit card, will you ship to a "Gift" address?
A. Yes, if paid via PayPal, we can ship to a gift address. The gift address MUST be listed on PayPal as the shipping address. No exceptions.
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