Contact Us You may contact us though the eBay "Ask Seller A Question" link at the top of this page. We will generally respond within 24 hours on weekdays. Questions submitted on the weekend will be answered by the following Monday.
Return Policy:
All items are eligible to
receive our fully guaranteed
damage, defective, and loss protection for 30 days from purchase date. This
protection is offered to all buyers who choose an
upgraded shipping method from the lowest price method
offered. If customer did not choose an upgraded shipping
method (any method except budget or free shipping) which
includes our defective item protection as described
above, the manufacturers warranty applies. We do extend
the 30 day period during the Holiday season so anything
purchased after November 15 is guaranteed up to 10 days
after Christmas. For defective items we will gladly
exchange them for the exact same item only. The customer
must send us back the defective item, and we will then
send out a replacement item. For non defective
exchanges or refunds, we will gladly accept an item for
return if sent back unopened in its original condition.
We will only make refunds via
paypal or credit card (electronic payment refunds only). There is a
restocking fee applied to all non defective returns and we will refund the price of merchandise
only less any shipping and handling
fees paid. There is a minimum restocking fee of $7.00 on all returned
items so if you paid less then $7.00 shipping and handling charges a $7.00
minimum restocking fee will apply.
In instances where we sent the customer a wrong item in
error, our policy is to have customer send us back wrong item. Once received
we will send out correct item and reimburse customer for return postage at the
USPS 1st class mail rate. We do not take back opened games period unless they
are defective, if we shipped the wrong game in error and you opened it you now
bought it. We have no choice in this regard due to software copyright laws. In
instances where customer bought a game not compatible with their game system,
the above rules and policies also apply. We clearly state game compatibility
on each item page and if you bought a game that does not work for your region,
you own it as there are no returns due to buyer making mistake and not reading
or understanding.
Ship To Address:
We only ship items via us postal system. We also will only ship items to
address that is supplied to us via ebay-paypal. It is buyers responsibility to
ensure the address is a valid US Postal address and is a current mailing
address. We do not and cannot change ship to addresses after payment is made,
we do not refer to any notes left in the paypal payment notes section, and we
cannot refer to separate emails regarding this. Once your order is paid it
cannot be altered or changed in any way, shape or form. If an item is not
delivered as a result of buyer providing an undeliverable address the buyer is
responsible for lost items. There is a restocking fee applied to all non
deliverable address returns because of an invalid address and we will refund
the price of merchandise only less any shipping and handling fees paid. There
is a minimum restocking fee of $7.00 on all returned items so if you paid less
then $7.00 shipping and handling charges a $7.00 minimum restocking fee will
apply.
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