OUR GUARANTEES
All items are 100% new & never used.
PAYMENT TERMS
1. Accept PAYPAL only.
2. Payment is expected within 3 days after auction ended. Otherwise, item will be relisted and the buyer will be reported to eBay as
‘NON PAYING BIDDER’ after 15 days.
3. Warning will be sent to the NON-paying buyer after 7 days the auction ended.
4. If you pay us by e-check through PAYPAL, it takes 4-5 days for your check to be cleared.
5. We will send an email notification to you after we receive your payment.
SHIPPING AND HANDLING
1. We ship to worldwide
2. Shipping & Handling fee is the same to anywhere in the world.
3. No discount will be made for any combined shipments.
4. Normally item will be shipped out within 48 hours after payment is received.
5. All items are directly shipped out from Hong Kong using international airmail via Post Office. In normal situation, it takes 8-10 days
for you to receive your item in major cities and 15-20 days to other far cities.
6. You can pay extra shipping fee to get EMS (Speedpost) shipping service. Normally it takes 5-7 business days only to receive
order. Please contact us if necessary.
7. We only ship the item to the address listed in your paypal payment. Please make sure your shipping address is correct
8. We provide an optional shipping insurance for the buyers to buy. We are not responsible for the lost/damaged items unless you have
bought insurance and can provide official documentation issued from their local post office about such a loss/damage.
9. Shipping/handling terms are non-negotiable. Pls don’t bid if you do not agree.
GENERAL INFORMATION
1. Please feel free to email us any question with your eBay user ID & item number. It is normally be answered within 48 hours. If you
don't hear anything back from us, please make sure your email account does not reject any incoming message. Also, check your
Junk Mail or Bulk Mail Folder.
2. Pls leave us the honest and actually positive feedback for our items and service, pls contact us without fail before you leave
neutral or negative feedback, and give us a chance to solve the problem. Thanks for your kind understanding .
3. For urgent matter ,you also can send email to hkyuqian@gmail.com
4. We only sell new items.
RETURN POLICY
1. Our item is guaranteed against defects.
2. The valid period of a refund or replacement is within 14 calendar days on which you receive the items.
3. Buyers have to pay your own return postage fee.
4. You must:
a. return the whole item(s) in their original condition, and
b. email us your return request and get our instructions.
5. Before your return, read this checklist:
a. include the original packing slip indicating which items are being returned,
b. have a word ‘RETURN’ on your returned package.
c. return the items within 14 calendar days.
6. Return shipping address would be emailed to you after receiving your request.
7. We cannot be responsible for your return items lost during delivery.
Therefore, we suggest them to be returned in an insured mail.
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