Merchandise return/exchange policy for costumagic
*If there is something incorrect with order, you must let us know within 24 hours and you must state the problem with your order.
*We will evaluate your request, based on our return/exchange policy, and reply within 24-48 hours.
*A ra# (return authorization number) may be issued for the return of your parcel to us with instructions for the return.
* s/h rates are non-refundable.
*some items are not returnable or exchangeable, so please read our -final sale- article further below
*Once we receive your merchandise, a replacement or a refund for the cost of the item, will be issued, if the condition of item(s) is as per terms of return policy.
*Additional s/h rate may apply.
*If we have made the error, we will cover the cost of re-shipment.
CONDITIONS for a return/exchange
-we must be advised within 24 hours of receipt of your parcel if there is a problem and RA# will be issued at that time
-items must be returned within 48 hours, in original, unused, unworn, untorn or unaltered condition & must also be odor free (such as tobacco, perfume, food, undesirable odors etc not associated with original scent of merchandise)
-packages must be untorn, with attached tags (if applicable), no missing pieces or attachments
FINAL SALES –no returns or exchanges
-items purchased between October 1 - October 31
-all merchandise that is on sale!
-wigs, beards, eyelashes, facial hair, synthetic hair
sets/kits
-latex appliances, masks, prosthetics, fangs, dentures, mouth
appliances
-make-up, cosmetics, hair spray
-jewelry, eyewear, handwear, headgear
-hosiery, socks, briefs, panties, undergarment, lingerie
-props, mascots, personalized volume orders
-any item that has been used, or worn, altered or have an odor originally not associated with the product
-any item with packaging that has been torn or has missing pieces/attachments or with with detached tags
I ordered the wrong costume size? What can I do?
*if you ordered the wrong size or the garment does not fit, you must place an order for the correct size, so that the new order can be shipped promptly.
*once we receive your initial order (with RA#), your account will be credited within 21 days, if all conditions of the return policy have been met
*Shipping/handling rates are non-refundable
*if another size is not available, a refund will be issued - a 20% re-stocking fee will apply
Any unauthorized returns will not be accepted. RA# must be on the return parcel.
Parcel which are returned to us for other reasons, (wrong address, refused, unclaimed etc) will be assessed a 20% re-stocking fee or may be assessed individually.
For more information, please contact us.
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