Our Live, Friendly, Customer Service team is ready to help!
Customer Service hours are 9:00 am - 5:30 pm EST M-F
Call 734-224-7758 or E-mail us at ebay@affordabletool.com
Customer emails and messages are responded to daily excluding weekends and holidays.  Please call customer service to help with:

• Credit Card Payments
• Package Tracking
• RGA #
• Customer Pickups
• Technical Support

Customers are welcome to pick products to save on shipping costs Monday – Friday 10:00 AM – 4:00 PM. Sorry no Weekend pickups!  Please call 734-224-7758 before you come to pick up your item as all items are in not stock at our warehouse.  

Our physical location is 85 La Voy Road, Erie, MI 48133.  Please report to this address if you are picking up an item. 

For Directions Via Mapquest.com Click Here

A $20 loading and service charge fee will be charged per pickup visit. We will also add 6 % Michigan Sales Tax to all pickup invoices.

Craig’s Affordable Tools is proud to offer fast and efficient shipping service to our customers.  Utilizing UPS, USPS and Yellow Freight, we deliver your item to your home or business with the greatest efficiency and highest quality of service in the industry.  Every order placed with Craig’s Affordable Tools is picked and packed with care and shipped within one business day.

Item Tracking:

We automatically send tracking information to all customers with an email address so you can easily track your package. Please check your email and click on the supplied link from the shipping company to track your item.   Exceptions are packages shipped through USPS.

Handling and Delivery Times:

Every package order placed with Craig’s Affordable Tools is picked and packed with care and shipped the same day if payment is received before 3:00 PM Eastern Time zone. You can expect you item within 2-5 business days of shipment. Items weighting over 70 LBS are not eligible for guaranteed delivery times. 

Combined Shipping:

Buy More and SAVE MORE! When you buy multiple items you receive 20% off of the total shipping and handling costs of those items (Lower 48 States). Simply pay full shipping price for the most expensive shipping item and subtract 20% off each additional item. 

Combined Freight Shipping:

BUY MORE and SAVE MORE!   When you buy multiple items you receive 20% off of the total shipping and handling costs of those items (Lower 48 States). Simply pay full shipping price for the most expensive shipping item and subtract 20% off each additional item.  We automatically calculate this for you in our checkout process.

Freight Shipping:

Craig’s Affordable Tools connects key North American markets with reliable three-day and coast-to-coast shipping services. Freight transportation is provided throughout the U.S., Canada and Mexico, with offshore services for Alaska, Hawaii, Guam, Puerto Rico and the U.S. Virgin Islands

Save $79.99 with FREE Domestic Residential Delivery.
The prices listed in our ad reflect standard ground shipping and handling charges delivered to a commercial address, residential address or freight dock located in the lower 48 US States. Customers must have means to unload residential freight by themselves or have it shipped to a freight dock for later pick up.  Most freight items will be shipped the same day as payment is received.  Lift gate service, inside delivery, construction site delivery, guaranteed delivery and international residential delivery are all extra service charges.  We will contact you if any of these charges apply.  Please include your company name, active phone number, email address and delivery address with your order or payment.

Canada Shipping Policy:

We currently use UPS, USPS and Dayton Freight for our Canadian shipping.  USPS is our first choice for shipping to Canada due to the lack of duty collected by the government.

Please include your telephone number with your order.  No International orders will ship without a valid phone number.  The listed shipping price does not include extended delivery areas.  If you are in an extended service area we will contact you for the extra shipping charges.
Import duties, taxes, and brokerage charges are NOT INCLUDED in the item price or shipping charges. These charges are the buyer’s responsibility.   Below is a list of brokerage charges for Canadian customers:

These charges are normally collected by the delivering shipping company or when you pick the item up. Please do not confuse them for additional shipping charges.

International Shipping Policy:

We currently use UPS Worldwide Expedited (2-5 days) and USPS Priority Mail International for our International shipping.  Customers are responsible for all tariffs and duties for international shipments. To check tariff costs call US Dept. of trade 800-872-8723. 
Please include your telephone number with your order.  No International order will ship without a valid phone number.

The listed shipping price does not include extended delivery areas.  If you are in an extended service area we will contact you for the extra shipping charges.

Import duties, taxes, and charges are NOT INCLUDED in the item price or shipping charges. These charges are the buyer’s responsibility.  Please check with your country’s customs office to determine what these additional costs will be prior to bidding or buying.  These charges are normally collected by the delivering shipping company or when you pick the item up. Please do not confuse them for additional shipping charges!

Shipping Insurance:

If you purchased optional shipping insurance, you are 100% covered for parts, replacement parts, shipping costs or product replacement.

Shipping insurance is optional for all of our products.  All shipping charges, replacement item costs, and replacement part charges are to be paid by the customer if shipping insurance was not purchased at the time of sale.

If your item is lost in shipping you will be 100% fully covered for the product value and shipping costs for the replacement item if you purchased optional shipping insurance.  A replacement will be sent as soon as the shipping company declares the item lost.  Without optional shipping insurance, you will be covered up to $100 if your item is lost. 

Shipping Damage:

If shipping insurance was purchased you are 100% covered for parts, replacement parts shipping, and/or product replacement at Craig’s Affordable Tools discretion.  In the rare event that your item arrived damaged please call customer service at 734-224-7758.  We may ask you to take pictures of the damages and email them to us.

All shipping charges and replacement part charges are to be paid by the customer if shipping insurance was not purchased at the time of sale. 

Customers are welcome to pick products to save on shipping costs Monday – Friday 10:00 AM – 4:00 PM. Sorry no Weekend pickups!  Please call 734-322-3283 before you come to pick up your item as all items are in not stock at our warehouse.  

Our physical location is 85 La Voy Road, Erie, MI 48133.  Please report to this address if you are picking up an item. 

For Directions Via Mapquest.com Click Here

A $20 loading and service charge fee will be charged per pickup visit. We will also add 6 % Michigan Sales Tax to all pickup invoices.

Cash in person is the preferred way of payment for pickup customers.  We accept all major credit cards at the time of pickup.  Sorry, no checks for customer pickups. 

Craig’s Affordable Tools accepts MasterCard, Visa, American Express, Discover credit/debit cards and Paypal.  

Sales Tax:

Craig’s Affordable Tools collects sales tax on item shipped or picked up in Michigan (6.0%).

Return Policy:

7 Day Money Back Guarantee from Delivery Date!

Our return policy gives you 30 days from the date of delivery to return any product, provided it's new, unused and in the original packaging as received.

If an item is opened and deemed to be defective within 30 days from the date of delivery, please return the item to us and we will replace it with an identical item or issue full credit. All return shipping and handling charges are the responsibility of the buyer. Sorry, we cannot accept returns for any reason after 30 days from the date of delivery.

When returning an item please write the reason for the return on a piece of paper and place it inside the box. We also require the customer to clearly write the RGA# on the outside of the box.  No returns will be accepted without a rga#. Please contact our customer service department at 734-224-7758 for a return goods authorization number.

If the item is returned and not in 100% new sellable condition, we will credit 75% of the original selling price minus shipping and handling costs.