Payment in full is expected within 7 days of auction close. Items are shipped once payment has cleared. Payment by the following means is accepted: PayPal, Visa, MasterCard, American Express, and Discover.
SALES TAX: For items shipped to a Texas residence, a state sales tax of 8.25% will be applied to the purchase and shipping costs.
RAMP KING, Inc. offers shipping directly to your door. Shipping charges are detailed in the auction listing.
We are not responsible for carrier transit time. This information is provided by the carrier and excludes weekends and holidays. Note that transit times may vary, particularly during peak periods or inclement weather conditions.
Please note that all auction listings contain shipping charges for the lower 48 states only. Please contact us for shipping quotes to Hawaii, Alaska, Puerto Rico, Canada, or other International destinations prior to bidding. All orders are shipped by Federal Express unless otherwise noted. RAMP KING, Inc. is unable to ship to PO Boxes or APO/FPO shipping addresses, unless prior arrangements have been made.
Canadian Shipping: We are pleased to provide convenient shipping to Canada. To enable quick, easy shipment to Canada, we have Non Resident Importer status which allows us to take care of all import duties and brokerage costs. The cost we quote is your final price.
All items and shipments are inspected by quality control prior to shipment.
Please include the correct shipping address. If we ship to a customer specified address and must reroute the shipment, a $10 fee will be assessed.
In the event a customer is local to the Central Texas Area, a direct pickup from our warehouse can be arranged and shipping charges will be waived. In the event that a product is damaged during the shipping process, a complaint must be filed with Federal Express and notification must be made to RAMP KING, Inc. via the eBay email system.
RETURN POLICY
We offer a 100% Satisfaction Guarantee Return Policy. If you are not satisfied, just ship the item back for a refund or exchange. Shipping costs are NON-REFUNDABLE which includes items that had FREE SHIPPING.
Please contact our customer service department by email to obtain a Return Merchandise Authorization (RMA) Number. All returned items must have the RMA # affixed to the package, or the return may be refused. Please know that you will receive a response within one business day. Please ensure that you include your name, product, product complaint, date of purchase, method of payment, and contact information. If the merchandise is in the original packing and in new condition, there will not be a restocking fee. In the event that the product has been used and is not returned in original packing, the return is subject to a 20% restocking fee. Again, in the event that an item had FREE SHIPPING upon purchase, the actual shipping cost will be DEDUCTED from your refund.
Every product purchased from RAMP KING, Inc. conveys a 1-year warranty. In order to activate the warranty, the purchaser must complete the enclosed warranty information card and return by US MAIL to: RAMP KING, Inc P.O. Box 302371 Austin, TX 78703.
Non-registered warranty claims will not be accepted.
All RAMP KING, Inc. products are covered from manufacturer defects that occur outside of normal wear-and-tear, or improper use or carry load.
WARNING: IMPROPER USE OF THIS PRODUCT MAY RESULT IN SERIOUS INJURY AND PRODUCT DAMAGE.