MAGNA-HOOP SOFTWARE DESIGNS IN MACHINE EMBROIDERY

eBay Store Policies


Customer satisfaction is our number one priority. We will do our very best to satisfy each and every customer to the best of our ability, each and every time.

 

 Payment Methods
  



 Paypal: Paypal payments are welcome! . Failure to complete the checkout process will delay your order! 


 SHIPPING INFO  



Free shipping offer is good within the 48 contiguous United States only.  Additional charge for,Alaska,Hawaii & Puerto Rico

We also ship worldwide by USPS AIR MAIL OR PRIORITY MAIL,ASK FOR CHARGES BEFORE PAYING, THIS IS AT THE CUSTOMERS COST .

 ALL CUSTOMS DUTIES AND COSTS ARE ON BUYERS SIDE. WE  DO NOT HAVE ANY RESPONSIBLY OF CLEARING OR DELAYS FROM BUYERS CUSTOMS. 

If you require assistance , please contact our Customer Service Department at (213) 747-5022. Customer Service hours are 8:30 AM to 5:00 PM PT Monday to friday.

Please note that if you call between monday and friday from 8:30 AM to

 5:00 PM PACIFIC TIME and if the lines are busy, please leave us a message and we will promptly return your call.

Any calls or messages made during non-business hours will be returned the following working day.


 Order Status
  





   
 





1.) Warehouse Shipments: We ship our in-stock eBay items via USPS directly from our warehouse within 1-2 days of your purchase. 

Please e-mail or call us for tracking number if your transaction is over $20.

2.) Manufacture/Distributor Shipments: Items we do not stock are shipped directly from the manufacturer or distributor.  In some  cases these items may take 14-15 days before they arrive. 



 Returns/Exchanges
  


  
We offer a 30 day money back guarantee on unopened products, no questions ask.
 

NOTE: THIS IS AMINDUSTRIALSUPPLY.COM on eBay'S BASIC RETURNS POLICY. THANKS!

All exchanges/returns must be pre-approved by our Returns Department and you must obtain a return authorization number and return instructions before shipping items back. Please do not return any product to us without a Return Authorization number (RA#), as different products must be returned to different locations.  You can request a return authorization via  email to: amindustrial2000@yahoo.com  within the first 30 days from the date of purchase. Authorized returns are for a refund or store credit. All store credits are valid for one year. If you require assistance , please contact our Customer Service Department at (213) 747-5022. Customer Service hours are 8:30AM to 5:00PM PT Monday to Friday.

Please note that if you call between Monday thru Friday from 8:30AM to 4:00PM PACIFIC TIME and the lines are busy, please leave us a message and we will promptly return your call.

Any calls or messages made during non-business hours, will be returned the following working day.

Unopened items: Unopened merchandise that can be returned to the manufacturer may be returned for a full refund less all shipping cost. This means that the merchandise must be in a factory sealed box with the seal unbroken. Shipping is non-refundable, and items purchased originally with Free Shipping will have standard ground shipping fees deducted from the refund. All returns are subject to inspection before refund is given. On some products, an additional restocking fee will apply. 

Opened items : Opened merchandise may be returned for a store credit less a 25% restocking fee. Exceptions may apply.

 Shipping is non-refundable, and items purchased originally with Free Shipping will have standard ground shipping fees deducted from the store credit. All returns are subject to inspection before store credit is given.

 

Customized Items: Any item ordered with customized specifications cannot be returned.

 

Freight Carrier: Always inspect your shipment BEFORE signing for it. 


 

  Returns: The fastest way to ensure a return is to request a return authorization telephone within the first 30 days from the date of purchase. 
 

  Questions
  


Can I track my package?

Tracking information will be sent by e-mail upon request if your order is over $20

What if my order arrives damaged?

If you received your order and it is damaged, e-mail immediately at amindustrial2000@yahoo.com. 

If your order is to be delivered by a freight company, please inspect contents before signing acceptance and note any package damage on bill of lading. 

If contents inside are damaged, refuse delivery and don't sign the delivery ticket.

 Once you sign for the shipment, it is your responsibility to file a claim.