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Procedure for Returning Goods

1. Customer opens a support ticket detailing the order number, product model number, nature of the problem, and a step-by-step description of how to reproduce the problems. 

2. Our Customer Service Dep. offers technical help and possible solutions. If the issues are not resolved, we will issue a Return Merchandize Authorization (RMA) and provide a return slip for enclosing with the returning goods.

3. Customer should immediately return the items by normal post office air mail using the instructions on the return slip. Returned items must be in their original condition, with the return slip, and all their accessories and packaging included, or as advised in the RMA by our support staff.

4.We receives the returned goods and informs the customer. Options for replacement / service / refund are clarified if available.

5. We check the goods to verify the claim. Replacements or serviced items are shipped back to the customer via flat air mail, with full tracking details provided.

The returned products must be received within 30 days from the date the RMA is issued. Returned product received beyond the return period, not in original brand new condition, or has any part missing, may not qualify for warranty.

For valuable items, customers are advised to purchase insurance in case the items are damaged or lost during the shipment. We are not responsible for any damage or loss during the return shipment.


Handling Returned Items 

Returned items, once verified to be defective or significantly not as described, will be replaced with the same model or serviced. If original models are not available for replacements, we will recommend buyers with different models of equal value and similar features as replacements. If replacement models are not available, buyers may use the credit to purchase alternative products, or ask refunds. Original shipping costs are non-refundable except for significantly not-as-described items.

If we verify that the returned items are non-defective, buyers are responsible for the shipping cost for returning the items back to them. If buyers refuse to pay for the return shipping cost, we reserve the rights to deduct a minimum of 25% restocking fee before issuing a partial refund to the buyer. Shipping costs are non-refundable in any circumstances.

In the rare case that buyers return similar items purchased from other vendors, we will notify buyers and is not responsible for replacing or repairing the items. Buyer must pay the shipping cost and may need to pay a USD$3 administrative fee per item before the items can be returned to buyer.


Return Shipping Cost Responsibility 

For significantly not-as-described items shipped to buyers, we will reimburse buyers' reasonable shipping cost for returning items using regular post office airmail.

For defective products, customer is responsible for the return shipping cost to our return address0 and we are responsible for the shipping cost back to the customer.

Return shipping cost will be refunded to buyer within 10 working days after the returned items are received and verified by our support department. If the original payment is made using PayPal or credit card, refund will be made via the same way.

Return Address:
He Jiangjiang(贺江江）
Room 701 No.151,Minle Xincun,Longhua
Shenzhen,518131,China
中国广东省深圳市龙华民乐新村151栋701室
Tel:0086-75581789497