7 days after the buyer receives it | In the very rare event that an item arrives not as described in our ads, please contact us immediately, preferably by phone, please call 719-310-0810 or 719-310-9099. We will resolve the issue promptly. Returns are not accepted for shipping damage. We will file a UPS claim for any item where shipping has caused a problem either functionally or cosmetically. UPS claim process is done by us, the process takes about 3 weeks, the refund is given promptly when UPS has paid the insurance claim. |