Return Policy You may return merchandise purchased from Ecomelectronics for a refund or a replacement, provided that the procedures and requirements referred to in our return policy below are followed. All product returns require a return authorization number (RMA). A RMA number must be issued within 14 calendar days after the date of receipt; it will be valid for 14 calendar days after it is issued.
Products that are returned with a missing, damaged or altered serial number and/or UPC codes will be refused RMA service and returned to you.
Refunds / Exchanges A processing fee of 15 percent will apply to the value of all merchandise returned for a refund. If you are returning a product with the intention of purchasing different merchandise, the processing fee may be waived if the item being returned is unopened. For exchanged contact our service department and they will assist you processing an exchange and determining any fees involved.
Defective Item An item that was discovered to be defective upon receipt can be replaced with the same model only. You may also return a defective item for a refund, however a 15 percent processing fee will apply. If you are processing an exchange for a defective item there is no additional processing fees.
Damaged Items All Packages are inspected for damage before they ship from our warehouse. If your package has been damaged in transit, please contact us immediately. We must be informed of all shipping related claims within 3 calendar days after the date of receipt. We do not issue refunds for returns of damaged merchandise. An item that was discovered damaged upon receipt will be replaced with the same model only.
Return Shipping Return shipping cost (the cost to send an item back to our store) is like or comparable to your cost of driving to any store for returning an item, which is not reimbursable. Therefore, we do not reimburse any return shipping cost.
If an item you received is defective, we will certainly replace the item with a new one, however we do not cover or reimburse the shipping cost for returning defective merchandise back to our store. We will ship the replacement product to you at our cost, and use every good measure to ensure that the replacement order is processed quickly.
Replacement We will send a product replacement after the authorized return has completed our receiving/inspection process. The replacement will ship within four business days following our receipt of your return. Please allow additional processing time after Holidays. Although it is our goal to ship a replacement as quickly as possible, we do not send replacements before we receive and inspect the returned merchandise.
Returning Items Please contact us at 800-790-6136 or service@ecomelectronics.com to process an RMA.
All returned merchandise must be in original condition, and must include the original factory box (UPC bar codes and serial numbers must be intact) and factory packaging (e.g. foam, plastic, wrappings, etc.), peripherals (e.g. battery, charger, cords, straps, etc.), included warranty cards (without markings), and all instruction booklets and paperwork. The RMA number or any other inscriptions must not be written or printed on the product box or packaging. We will not process the return if any of these conditions are not followed.
Mail to: Ecomelectronics 140 58 Street BLDG A-7K Brooklyn, NY 11220
Returned merchandise that is lost or damaged during transit is solely the shipper's responsibility. It is important save the tracking information and to properly insure all merchandise being returned.
Return Exception Although we have a very flexible return policy on most of the items we sell, there are some exceptions. The following items may not be returned. A/V Furniture A/V Receivers Consumables, including but not limited to recordable media, film, digital memory, tapes, batteries, paper, and ink. Mobile phones Computers Software (after opened) Televisions* Wall mounting brackets (after the manufacturer's box has been opened) Special order items
All TVs carry full manufacturer warranties. If not physically damaged in transit and you have a technical issue with a TV please contact our service department and they will be able to assist you in obtaining service.
TVs are only returnable if they have concealed damage that was not visible at time of delivery and will be exchanged for same exact model. Upon delivery you will be have the option to open/unpack the TV for inspection before signing the manifest. In the event you are not available to inspect the TV at time of delivery you have 24 hours to make any claims of concealed damage. You can contact us via phone or via email if it is after hours to file your claim.
If the merchandise is visibly damaged upon delivery, please refuse the delivery and note the manifest as such. Contact our service department and an immediate replacement order will be prepared for you.
If you are refusing the delivery of the TV and it is not damaged, you are responsible for the shipping, handling, and insurance charges for the delivery both ways.
Contact us:
Monday - Friday 9:30 - 5:00 EST
800-790-6136
service@ecomelectronics.com 
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