• We are a reputable company with 100% positive feedback rating. Customer satisfaction is our main goal. Since we understand that your happiness is our own, we do everything in our power to meet or surpass your requirements. We are here to answer any of your questions, whenever you should need us.
• Customers receive a 14 day, no-risk, money back guarantee, after the arrival of your diamond. If you are not satisfied with your purchase, return it and receive your full money back. (see Returns)
• Our diamonds are 100% BRAND NEW natural diamonds certified by major gemological laboratories, including the GIA, IGI, UGL, EGL and more. And since we purchase only from suppliers that adhere strictly to the Kimberly Process Certification Scheme and the System of Warranties to be certain that our diamonds are not only spectacular, but "conflict-free".
• Since we are direct manufacturers, we can often sell at better prices than even wholesalers can offer. If we do not seem to have something that suits your needs, let us know! We'll make it for you!
• All of our diamonds and jewelry comes with a Certificate of Authenticity and are inspected by a GIA Graduate Appraiser.
Buyers from outside the U.S.A. please contact us before bidding to be certain you do not run into problems with your bid. Our preferred method of payment is Paypal, or credit cards, and orders placed with these methods will br processed faster than they would be otherwise.
If you do not have a Paypal account, we recommend you take the time to make an account with them as they are one of the safest and fastest ways to make purchases online.
Please note that we only ship to Paypal confirmed addresses. All payments must be made in US dollars and residents of New York State must pay state taxes on purchases.
Items purchased from us will be send to you UPS 2nd day shipping, where applicable, free of charge. We even include insurance at no cost! And we ship worldwide!
International buyers should contact us before bidding!
Please be aware of what your country's customs cost will be before bidding or buying. Import duties and other charges are not included in the price shown here. These charges will often be collected by the delivery company and are not to be confused as extra shipping charges. We are not responsible for import duties or similar charges.
All Bidders and Buyers have a 14-day money-back guarantee. Buyers will receive full refund minus the cost of shipping. Item must be in same condition as received from us, new and unmarked. Any jewelry resized by another jeweler will not qualify for a refund or exchange. Exceptions can be made on a case-by-case basis if we are contacted.
Note that all returns must have a Return Authorization Number assigned to the return, as our shipping department will not accept packages without one. Instructions on how to receive an RA number will be shipped with your jewelry.
• Are the items you sell brand new?
But of COURSE! We sell only absolutely new, 100% natural, non-artificial diamonds and jewelry.
• What are your hours of operation?
We are open Sunday through Friday, 9:30am to 11:00pm, not including holidays.
• Why are your prices so low compared to retail jewelers and other ebay vendors?
Remember we are a direct manufacturer who sells to wholesalers and retailers around the world. You pay what they would pay, or less!
• Can i have my jewelry resized?
Absolutely! Just please contact us before the end of the auction.
• Do you accept major credit cards? Can I use them over the phone?
Yes! We like to be as flexible as possible to keep our customers happy!