Return Policy
You may return* merchandise purchased from Wegotbetterdeals for a refund or a replacement, provided that the procedures and requirements referred to in our return policy are followed. All product returns require a return authorization number (RA). A RA number must be issued within 14 calendar days after receipt of purchase; it will be valid for 14 calendar days after it is issued.
Removal or alteration of a product's upc number, serial number or upc/serial number sticker will automatically void your Wegotbetterdeals Return Policy. Products that are returned to Wegotbetterdeals with a missing, damaged or altered serial number will be refused RMA service and returned to you.
Refunds
Refunds are applied to the payment method used at the time of purchase 5-10 days after receipt of the returned merchandise. We will only refund the value of the merchandise returned, not the shipping charge.
Exchanges
If you purchased a product from Wegotbetterdeals that you wish to exchange for an alternative, you can return the item for a refund and simply place a new order for the item you desire. We do not apply a refund credit to your new purchase
Defective Item
An item that was discovered to be defective upon receipt can be replaced with the same model only. You may also return a defective item for a refund.
Damaged Items
All Packages are inspected for damage before they ship from our warehouse. If your package has been damaged in transit, please contact us immediately. We must be informed of all shipping related claims within 1 business day after the date of receipt. We do not issue refunds for returns of damaged merchandise. An item that was discovered damaged upon receipt will be replaced with the same model only.
Return Shipping
Return shipping cost (the cost to send an item back to our store) is like or comparable to your cost of driving to any store for returning an item, which is not reimbursable. Therefore, we do not reimburse any return shipping cost.
If an item you received is defective, we will certainly replace the item with a new one, however we do not cover or reimburse the shipping cost for returning defective merchandise back to our store. We will ship the replacement product to you at our cost, and use every good measure to ensure that the replacement order is processed quickly.
Replacement
We will send a product replacement after the authorized return has completed our receiving/inspection process. The replacement will ship within four business days following our receipt of your return. Please allow additional processing time after Holidays. Although it is our goal to ship a replacement as quickly as possible, we do not send replacements before we receive and inspect the returned merchandise.
Returning Items
Please contact us at 714-255-8289. If you do not have the return form, we will provide it together with your RA number. Please fill in the requested information on our product return form, and carefully follow the instructions for return.
All returned merchandise must be in original condition, and must include the original factory box (UPC bar codes and serial numbers must be intact) and factory packaging (e.g. foam, plastic, wrappings, etc.), peripherals (e.g. battery, charger, cords, straps, etc.), included warranty cards (without markings), and all instruction booklets and paperwork. The RA number or any other inscriptions must not be written or printed on the product box or packaging. We will not process the return if any of these conditions are not followed.
Ship to Wegotbetterdeals: - Processing center, 3833 South Hill St, Los Angeles, CA 90037
You may contact the following carriers to determine a Customer Counter or Authorized Shipping Outlet nearest your location.
FedEx - (800) 463-3339
UPS - (800) 742-5877
U.S.P.S. - (800) 275-8777
Retuned merchandise that is lost or damaged during transit is solely the shipper's responsibility. It is important save the tracking information and to properly insure all merchandise being returned to Wegotbetterdeals.
Return Exception
Although we have a very flexible return policy on most of the items we sell, there are some exceptions.
* All televisions come with a full Manufacturer’s Warranty. All TVs 32” and higher include in-home service. If defective, they will be serviced (repaired or replaced) by a manufacturer authorized service technician. Wegotbetterdeals can help you locate your nearest Authorized Service Center. |
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