 Shipping
We try to ship all orders within 24-48 hours, weekdays. We ship most orders via USPS.
International Shipping
PLEASE NOTE: AT THIS TIME WE ARE ONLY SHIPPING IN THE USA
Please e-mail us at cinby2@prodigy.net to see if we can ship to your country.
Combined Shipping
We are pleased to combine shipping when possible but kindly request all items be paid at the same time. Cost of any additional item would be half the price of the original shipping cost. Our experience shows USPS loses about 1 out 1,000 packages and we are sorry to say we cannot be responsible.
Damaged items
We pack all items carefully and have a full time professional shipping department. In the unlikely event of a damaged item please contact us immediately and save all packaging. Items not insured and damaged in transit are not our responsibility if packed improperly.
Please note that when international orders are shipped in a global mailer it is at 100% the risk of the buyer. There is often no tracking. Global Mailers are extremely reliable but an item is not possible for us to guarantee safe arrival as it goes through many hands, your item could end up at the bottom of a sack of mail, or can simply be thrown by a clerk. Please do not ask us to accept responsibility as this is beyond our control. If you are not willing to take a small chance that your item can get lost or damaged, either ship it insured or buy it elsewhere, but please do not blame us!
Payment Terms
Payment is due and kindly appreciated within 7 days. We accept Paypal of all types in US dollars only including credit cards and e-checks (Visa, Mastercard, Discover, and American Express are processed by Paypal). Any e-checks will be held until cleared as per Paypal policy. The ship to address on checkout must match the address on Paypal policy. The ship to address on checkout must match the address on Paypal if using Paypal. Orders equal to or over $250.00 require on online signature receipt and should not be a P.O. Box address. We kindly ask all buyers to complete our checkout with Kyozou and if using Paypal it then takes you to Paypal's secure site.
If you are the winner, click the button above to check out right now!
Non-Paying
We try to keep the lowest prices possible and work with all buyers, but have had too many non payers and all non payers are reported to eBay. If there is a legitimate reason and we still have stock of an item we will remove a non paying notice within a reasonable time.
FAQ
Do you accept returns?
We do not accept any returns unless it is our error. We are not a store who works on high profits and guarantees your satisfaction. We do guarantee you get the item as advertised and any errors will gladly and promptly be corrected. Any shipping costs for returns will be reimbursed and we will give instructions for return shipping. We are a platinum power seller and have many loyal customers and customer satisfaction is our goal.
Should I contact you to check on my order?
Please allow sufficient time to allow your order to get there before asking. We also email all domestic buyers a tracking #.
How do you handle feedback?
We are pleased to leave feedback once left for us as we have an automated program that is updated daily to reciprocate. Please contact us before leaving any negative comments as a courtesy since most problems, if any are easily solved.
Can I email you offers for an item?
Please do not e mail with an offer for an item listed as you would not do that in a reliable store.
Can I ask you about wholesale orders?
If you have a request for a quantity order or wholesale availability of an item we do welcome your requests and we can list an auction for you.
How accurate are the item descriptions?
We do our best to state accurately and clearly the item and condition. All items are generally new unless stated, but often items do have some minor deficiency as no box or a slight dent or scratch and we try to note this whenever possible. Please do not ask for a sealed one or new one when it is not in the description as well as the date it was manufactured. We always suggest checking the item in the store when it comes to color or at least the website as pictures and monitors are not always accurate and do vary. Any expiration dates will be noted if applicable (less than 1 year) and most cosmetic items, as well as creams or treatments still do not have expiration dates and we cannot check every single item. If you see an error in our description your suggestions are always welcome and appreciated as it is not possible for us to know every item we sell.
Vero and EBay - we do not represent any of the brands we offer for sale.
All items have been obtained as closeouts or suplus.
We are not responsible for claims made by particular items, nor do we act as an authorized agent, or distibutor, nor can we offer any warranty other
than to deliver the item described. Our items are sold to individuals for personal use.
Do you give advice on how to apply make-up?
We are not the make up experts and do not offer advice, suggestions or professional counseling of any kind. We are not responsible for the use or misuse of any item and any description or application on the auction is from the manufacturer or the product. We strongly suggest you see the cosmetic experts in the store to see and try the items before purchasing, as we too want you to be satisfied.
What are your office hours?
We are here Monday through Friday from 9AM to 5PM and usually longer. We do not answer e-mails on the weekend or major holidays.
How can I contact you?
Please e mail us at cinby2@prodigy.net. When sending e mail about an order or an item please remember to include any necessary details like the auction item #, date won or paid, how you paid.
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CINBY LLC
