7 days after the buyer receives it | All items are guaranteed to be accurately described. Payments will be refunded (minus shipping, insurance, and eBay fees) only if it is deemed that the item in question was not described accurately. Unfortunately, Black Forest Hobby Supply Company cannot assume responsibility for damages to your package sustained during shipment. We offer insurance as an option on all transactions. Should you wish to file a claim with USPS, UPS or Fedex for a damaged or lost package, please contact us. We're happy to help! Returns must be made within 7 days of confirmed receipt of item. Should a return be necessary, please notify us immediately. Once your returned package is received, one of our customer service representatives will contact you immediately to confirm receipt and determine next steps. Please note that return shipping is the responsibility of the customer. If you are returning one or more products, please provide the following information: Name, Address, Phone Number, Method of Payment used and E-mail Address. Items must be received by Black Forest Hobby Supply Company in original condition or as agreed to by one of our customer service representatives. All other sales are final. | 
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