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IDealhere-USA
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FAQ (Frequently Asked Questions)
Purchase
Combined Shipping Discounts: We offer combined shipping discounts
- For more than one purchase we offer discount shipping fees - 10%.
- If you purchase more than one item,we will combine your ordres.
- Please wait till you have won all items before paying, then checkout and your items will all be on the same invoice and the discount will be deducted from the shipping price.
- Discounts are only for items on the same invoice and that invoice is paid in full with one payment.
- We reserve the right to require a Confirmed PayPal Shipping address for your payment.
Payment
- PayPal - What is Paypal?
- Visa
- MasterCard
Shipping
Worldwide
- Airmail: 14 - 21 days
- EMS (Express Mail Service): 4 - 5 workdays
Insurance
If you choose standard
airmail, we offer optional insurance which covers you in the unlikely event that
your parcel is lost or damaged by the postal services.Package will be send with
tracking number.
EMS packages automatically eligible for insurance with the tracking number.
Customs, Duties and Taxes
We mark Gift or Sample and lower value,
on the customs declaration.
In our experience parcels rarely get stopped although we cannot control customs! In the unlikely event of a charge this is however your responsibility.
Feedbacks
- We aim to achieve positive feedback and a 5 star rating in all areas.
- Our system automatic leave postive feeback,after you leave us a positive feeback.
- If you feel negative, please contact us before evaluate us.
- We always answer our clients and we fully respect our conditions of sale.
Retours
- For claims, please complete our form is imperative for us to process your request as soon as possible.
- The buyer has 7 days from the date of receipt of the object to the application.
- Any cost of returning non-defective product or exchange of a product are borne by purchaser
Customer Service
- We aim to answer your email within 24 hours
- Emails are replied to in your language
- 7 days a week, 365 days a year support
- Pre and post sale service
Please feel free to contact us should you have any questions, comments or concerns regarding our services. Your satisfaction is our foremost goal. We will reply as soon as possible. If you prefer, you can email us at: usa@idealhere.com
Intellectual Property
Attention Patent & Trademark Owner!
Please be informed that IDealhere has a very firm policy of sourcing only
genuine products.
If you feel any of our products violate your Trademark, Design, or Patent Rights
please contact us immediately and we will instantly remove any offending listing
pending further discussions.
We guarantee to respond to any email sent to
VeRO@idealhere.com
within 24 hours seven days a week.
and your