Shipping & Handling
Shipping
time
The item normally leaves
our facility within 5 working days after received your payment. Allow 2-4 weeks
for delivery to reach your home or office. Please keep in mind large item takes longer time to
arrive.
Shipping
Notification and Your Phone Number:
The shipping company will
contact you when they arrive in your town. You must provide your phone number
when make payment. Otherwise, we may have to request your contact phone number
(make sure it is updated) from eBay. You
must be at home or your office to accept delivery. Otherwise, it may incur shipment
delay and/or additional charges.
Shipping
Terms:
The delivery drivers are
not insured to bring your merchandise inside your home. The delivery does not
include unpacking, setup/assemble, removal. If the merchandise is shipped on
pallets, please assist the delivery man in unloading the merchandise. Otherwise,
the freight company may charge a lift gate fee on your part which is not
included in the shipping and handling fees you have paid.
Ship to US 48 contiguous
states only No shipping to Alaska, Hawaii, PO Boxes APO/FPO addresses, Puerto
Rico.
Before You
Sign for the Delivery:
Please inspect the
packaging for any damage that may have occurred while in transit and have it
signed by the carrier/driver and Send us a description and digital photograph of
the damaged items/parts. Please know that we can not assist you in your claim
for any damages or discrepancies after the package has been accepted upon
delivery.
Payment
• We accept Visa, MasterCard, Discover Card and
American Express through PayPal or Visa and MasterCard through
phone. We
also accept Cashier's check.
• You need provide your telephone number (required by shipping company)
while paying, otherwise shipment will be delayed.
Your order will be shipped
ASAP after receipt of the payment and your phone number!
• Please send us
your contact phone number and your shipping address when make the payment. The
shipping company needs them. So we can ship your item as soon as possible.
Exchange / Return /
Refund
Your complete
satisfaction is our first priority.
If for any reason, you
are not satisfied with our product, simply return it within 3 days of arrival
for a full refund, less all shipping and handling fees. All returns must be
authorized by us first and all items returned must be in its original packaging
and in new condition. Otherwise, the return will be refused.
FAQs
1. How do you package
my merchandise to prevent shipping damages?
All merchandises are brand
new and in factory original package. They are all thoroughly inspected prior
shipping. Occasionally, some items may be repacked and reinforced just to be
sure they will arrive safely.
2. How do you ship my merchandise and
what are the terms?
We usually ship through FedEx Ground. We are very
satisfied with their service and no problem has occurred so far. Sometimes we
use common carriers for over sized items.
3. Just in case, what should
I do if I find items damaged on arrival?
Please inspect the packaging and
items before you sign to receive the merchandise. In case you find any damage in
the items, please have it signed by
the carrier /driver and send us a description and digital photograph of the
damaged items/parts. We will assist you in the damage claim. Please know that
we can not assist you in your claim for any damages or discrepancies after the
package has been accepted upon delivery.
4. Do you charge sales
taxes?
No, We do not charge sales tax, EXCEPT merchandise shipped to
California addresses must pay 10.25% sales tax.
eBay@FurnitureMail.com
Please include the eBay Item Number when Email
us.
Acme#0755T+0758 | 
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