Pottery Barn RUDOLPH REINDEER OVAL SERVING PLATTER NIB

We Care

1. We provide excellent communication with every purchase. We generally answer your questions within 24 hours, Monday thru Friday.  You may even hear from us on weekends, but we can't guarantee it. 
2. We generally ship within 24 hours of cleared payment, and we send you an email stating the shipping date and the tracking number when available.  We consider our shipping to be second to none and we always leave immediate positive feedback upon receiving payment, unlike other sellers who wait for the customer to leave feedback first.
3. We pack your package with great care, examining every item before it's shipped to be sure it's exactly as described and you'll be most pleased with your purchase.  We only sell items we'd want to own and we ship them the way we'd want to receive them!
4. In the event that you need to return any merchandise, we commit to handling it quickly and responsibly.  Please see our Return Policy below.
5. We care.  Yes, we genuinely do.  Though we can't see each other face to face, we know you're a real person and we care that you're very pleased with your entire transaction; start to finish.  We want to earn your business again and again!  By the way, we're real people too!

5 Diamond Customer Service is the backbone of our business and we're confident you'll be pleased to have put your faith in us.  If for any reason you have a question or concern, please email us before leaving any unfavorable feedback.   We'll take good care of you... we promise!