
This listing has ended. The seller has relisted this item or one like this. Item:Why Didn't I Say That?! : What to Say and How to Say It View relisted item

Why Didn't I Say That?! : What to Say and How to Say It

Item condition:

Good

Ended:

Nov 23, 200905:24:59 PST

Price:

US $1.99

Shipping:

$3.99Standard Flat Rate Shipping Service See more services

Country:

ZIP Code:

Service and other details:

Service	Estimated delivery*	Price
Standard Flat Rate Shipping Service	varies	$3.99
Expedited Flat Rate Shipping Service	varies	$6.50

*The estimated delivery time is based on the seller's handling time, the shipping service selected, and the payment method selected. Sellers are not responsible for shipping service transit times. Transit times may vary, particularly during peak periods.

See discounts

Save up to $2.00 on shipping when you buy additional eligible items from archivesbooksinc.

| See all details

Estimated delivery time varies

Returns:

7 day money back, buyer pays return shipping | Read details

Coverage:

Pay with

and your full purchase price is covered | See terms


A reserve price is the minimum price the seller will accept. This price is hidden from bidders. To win, a bidder must have the highest bid and have met or exceeded the reserve price.

Seller info

archivesbooksinc ( 62023

)

99.9% Positive feedback

Visit store:

Other item info

Item number:	230391749214
Item location:	Edmond, Oklahoma, United States
Ships to:	Worldwide
Payments:	PayPal See details


Share this item Email to a friend Share on Facebook Share on Twitter

Report item

Description

Shipping and payments

Item specifics - Nonfiction Books

Author:	Donald H. Weiss	Publisher:	Amacom Books
ISBN-10:	0814479375	Subject:	Business & Economics
ISBN-13:	9780814479377	Topic:	--
Format:	Paperback	Language:	English
Publication Year:	1996	Condition:	Good
Special Attributes:	--

See reviews

Detailed item info

Synopsis
In difficult situations, words often fail. This title targets the needs of managers and supervisors to prepare for, or even rehearse in advance, some sticky situations. It presents actual 'scripts' with sample dialogues tailor-made for specific problems.
Size
Height:	9.0 in.
Width:	6.0 in.
Thickness:	0.5 in.
Weight:	12.0 oz.

Publisher's Note
You can't always have the right words on the tip of your tongue - particularly if you're a manager facing an uncomfortable conversation with an employee. But rather than put your foot in your mouth, just refer to Why Didn't I Say That?! It's like having a personal scriptwriter to help you prepare, plan, and even rehearse what you want to say in a tight spot - so that you can achieve a positive outcome for everyone involved. Why Didn't I Say That?! presents managers with actual "scripts" - sample dialogs tailor-made for achieving better, productive communication in many workplace situations. These include: performance appraisals, coaching, encouraging shy employees, dealing with hostile employees, taking corrective action, investigating sexual harassment charges, disagreements with the boss, firing and layoffs. The book is full of specific words and phrases that you can use, and features full-length scenarios that will move your conversations from a shaky beginning to a desirable conclusion. Using the author's targeted advice, the dialogs, and side-bars of key words and phrases, you'll be able to: say just the right thing at the right time in the right way, avoid embarrassment and awkwardness, build good relationships and defuse conflict, work with difficult or emotional employees and enhance employee motivation and productivity. "Read this book with an eye toward becoming a more effective communicator, a more productive supervisor, with whom other people want to work and with whom they enjoy talking", says Weiss. The goal is to guide the discussion, not overpower the other person, he cautions. This entails learning what to say and, equally important, what not to say. For each scenario,the author sets the stage with an explanation of the situation and a description of the people involved. He also outlines the principles of good communication, including brief explanations of why certain scripts are recommended, why certain steps are suggested, and a list of alternative steps you can take.

Archives Books Inc

Visit my eBay store

Add this store to favorites

Why Didn't I Say That?! : What to Say and How to Say It

Product Category : Books
ISBN : 0814479375
Title : Why Didn't I Say That?! : What to Say and How to Say It
EAN : 9780814479377
Authors : Donald H. Weiss
Binding : Paperback
Publisher : AMACOM
Publication Date : 1996-10-07
Pages : 224
List Price (MSRP) : 18.95
Height : 0.7300 inches
Width : 6.0000 inches
Length : 9.0200 inches
Weight : 0.6000 pounds
Keywords : Human Resources & Personnel Management, Industrial Relations, Entrepreneurship, Workplace, Communications, General, General AAS, Paperback, Printed Books
Condition : Good

Good+ condition; Previous owner name on flyleaf

About Archives Books, Inc

Our company is family owned and operated and is dedicated to providing you with the best quality, lowest cost books around. Other than our online listings, we have a location open to the public located in Edmond, Oklahoma with an inventory of over 100,000 books; 50,000 of those being $1.00 each. The address there is 1914 E. 2nd Street and it is open Monday thru Saturday, between the hours of 10 am - 5 pm. We also buy at this location and give cash for books.

Payment

We accept PayPal for all eBay orders. Please see payment details below.

Shipping

Delivery Expectations:

USPS Standard Shipping: 4 - 21 business days
USPS Expedited Shipping: 3 - 7 business days
Standard International Shipping: 10 - 21 business days

Combined Shipping

With Combined Shipping, you will be able to select each item to purchase separately and then pay for them in one transaction. After winning all items, please click on the Pay Now button from any one of the listings that you have “Committed to Buy” or you can go to My eBay and click Pay Now to complete your purchase. The Pay Now button also appears in the email confirmations you will receive from eBay; clicking on any of these Pay Now buttons will bring you to the check out page. The following combined shipping discount will automatically be applied when checking out:

Shipping for 1st book costs $3.99
Shipping for each additional book costs $1.99

*These combined shipping rates only apply to Domestic Orders. Please contact for combined shipping information if located outside the United States.

Returns

Your satisfaction is very important to us. Please contact us via the methods available within eBay regarding any problems before leaving negative feedback. Any defects, damages, or material differences with your item, must be reported to us within 7 days of receipt of the item or 30 days from date of shipment.

The returned merchandise must be postmarked within 30 days of the shipment notification. Non-deliveries must be reported within 30 days of Shipment Notification. Undeliverable, unclaimed, refused, or insufficient addresses will be subject to a 20% restocking fee plus the cost of shipping.

On Oct-24-09 at 15:34:32 PDT, seller added the following information:

Every buyer gets a MyStoreRewards invitation for cash back

Shipping and handling

Save up to $2.00 on shipping when you buy additional eligible items from archivesbooksinc.

Item location: Edmond, Oklahoma, United States

Shipping to: Worldwide

Change country:	ZIP Code:

Shipping and handling	To	Service	Estimated delivery*
US $3.99	United States	Standard Flat Rate Shipping Service	Varies Seller ships within 2 day after receiving cleared payment.
US $6.50	United States	Expedited Flat Rate Shipping Service	Varies Seller ships within 2 day after receiving cleared payment.

*The estimated delivery time is based on the seller's handling time, the shipping service selected, and when the seller receives cleared payment. Sellers are not responsible for shipping service transit times. Transit times may vary, particularly during peak periods.

Domestic handling time

Will usually ship within 2 business days of receiving cleared payment.

Return policy

Item must be returned within	Refund will be given as	Return policy details
7 days after the buyer receives it	Money Back
The buyer is responsible for return shipping costs.

Payment details

Payment method	Preferred/Accepted	Buyer protection on eBay
	PayPal Preferred	Pay with and your full purchase price is covered \| See terms

Seller assumes all responsibility for this listing.

Back to home page | See More Details about "Why Didn't I Say That?! by Donald H. Weiss (1996, Paper..." | Sell one like this Return to top

Copyright © 1995-2009 eBay Inc. All Rights Reserved. Designated trademarks and brands are the property of their respective owners. Use of this Web site constitutes acceptance of the eBay User Agreement and Privacy Policy.

eBay official time