Our
Policies and Terms
US
Shipping
• Your purchase will be shipped quickly
within 1-2 business after we receive your payment.
• Shipping is as described for this particular item (via UPS or
USPS). On many USPS items, you can pick First Class or Priority depending
how fast you want it! See auction for details.
• UPS shipping includes full insurance for ALL items and Signature
Confirmation for higher value items (this is a big part of our shipping
cost and is there for your protection – on a $500 item over $7
of the shipping cost is due to the insurance and confirmation).
• In-transit delivery times can be up to 10 days for USPS First
Class and Priority – the time is NOT guaranteed and we cannot
control that.
• A tracking number (for UPS) or delivery confirmation number
(for USPS) will be emailed to you the day your item ships for your convenience
so you know when to expect delivery.
• Stated shipping costs are for the 48 states only. Please contact
us prior to bidding for shipping costs to US addresses outside the 48
states (such as HI, AK, PR, etc), since UPS and USPS do charge more
to ship to those addresses.
• We combine shipping on multiple item purchases to save you money.
Ask us for a combined invoice BEFORE you pay!
International
Shipping - Canada, UK and Australia ONLY
• Your purchase will be shipped
quickly within 1-2 business after we receive your payment.
• Shipping is as described for this particular item (in most cases
via USPS Global Express International). See auction for details.
• Shipping insurance is required on all international purchases.
• Normal delivery time after we ship is 6 to 10 business days
but can be longer if your package is held in your country’s Customs
inspection area. We will ship promptly and notify you but we cannot
control delivery times so please take that into account when making
your purchase.
• A delivery confirmation number (for USPS) will be emailed to
you the day your item ships for your convenience so you know when to
expect delivery.
• We cannot mark your order as a gift nor can we declare a value
less than what you paid. We are not responsible (nor do we know your
country’s rules) for any additional taxes or fees your country
may impose; please understand your country’s rules before making
your purchase.
• We combine shipping on multiple item purchases to save you money.
Ask us for a combined invoice BEFORE you pay!
Payment
Methods
• We accept payments via PayPal
• Please note that if you pay with an PayPal e-check, we are not
paid by PayPal for several days – until the e-check clears. Your
order will not ship until your Paypal notifies us your e-check cleared.
Returns
We want satisfied customers and want you to shop
with confidence with us. Therefore, please contact us FIRST if you have
any issues. After you let us know about the issue, we do take returns
as described:
•
Please contact us first.
• All returns are for a refund of the product cost only (not shipping)
– and are not for an exchange
• All returns must be in brand new shape in the complete original
packaging.
• We charge a 9% of total price restocking charge to cover our
costs, fees, etc.
• We will refund your original product price less the restocking
fee (and you pay shipping).
• If you would like a repair or replacement instead of a return,
please contact the manufacturer. Items are covered by the manufacturer’s
warranty
However,
if we made a mistake (sent the wrong item, description is materially
wrong), we will pay all your shipping for a return – but please
contact us right away so we can make it right for you!
Combined
Shipping Details
Combined shipping means we will ship multiple
items purchased within a 3-day period and shipped together at a reduced
rate to help save you money. The shipping charge on combined shipping
is calculated as follows:
•
Item with the most expensive shipping charge ships at the full stated
shipping charge for that item.
• Each additional item ships at approximately one-half of the
stated shipping cost for each item.
• Select large items cannot be combined in shipping due to size
or weight.
If
you want to know the exact savings, please email BEFORE you make your
purchases. To receive a combined shipping discount, please email us
before you pay requesting a combined total invoice to pay. We cannot
combine shipping after you have already paid for one or more items (must
be on one single combined invoice to get the combined shipping savings).
Hours
of Operations
We are open Monday through Friday; 9:00 AM to
5:00 PM central time. We try to answer all questions within 1 business
day or less. Please use the eBay message system when you send us a question
as sometimes our spam filter may block your email. If you have customer
service questions please call 636-449-1222. If you have a technical
question on a product, please also visit the manufacturer web site -
most have great sites that will answer your questions.
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