STUDIO DUE CONTROL 5 REMOTE LIGHTING CONSOLE CHURCH DJ

Damage Products:
All claims must be made within 14 days of the date of shipment (not receipt) for all deliveries. The claim can be initiated by you or a LightingelStore.com representative. All original packing materials and/or boxes must be saved and made available for inspection, in order for a damage claim to be considered by the shipper. LightingelStore.com will not be liable for any monies lost if the claim is not filed within the required time period.

Defective Products:
LightingelStore.com offers a 30 day (from date of shipment) replacement or credit policy for defective products. Customers who do not want an item repaired or replaced can request an (RMA) return authorization number, however a 15% restocking fee will be assessed to cover testing, repair, cleaning and repackaging expenses.

Non-Defective Product Returns:
Non-defective (Buyers Remorse) products can be returned within 7 days if returned unopened, for credit less S&H and a 15% restocking fee to cover testing, cleaning and repackaging expenses. In addition to this fee, a pro-rated charge (up to 100%) will be assessed for items that are returned incomplete or with non-resalable parts. 

Return Notes:
All returns must be pre-approved by applying for an RMA number (Return Merchandise Authorization). To accomplish this, please Email Us and include a description of the issue. Any item returned or refused without applying for an RMA, will be subject to a 15% restocking fee. Once your request has been received, you will be contacted within 1 business day with an RMA number and instructions for sending back the item(s). The RMA number, once provided, is valid for 2 weeks only. You must re-package any item(s) being returned as it was delivered to you, with all components, materials and documentation. If you received your item double boxed, it must be returned in this manner. Once shipped, Email the tracking number(s) to us with your LightingelStore order number. We will notify you via Email of your refund once we have received and processed the returned item(s). Return shipping costs are refunded only if the return is a result of wrong product shipment.