Mad Rock Phoenix Climbing Shoes, 6.5

About Altrec

Welcome to Altrec where we share your passion for the outdoors. Like you, the team at Altrec is comprised of outdoor enthusiasts, explorers and adventurers. That's why we seek out the best stories, the best information and the best clothing and equipment available today. Whatever path you choose, we hope to help you along the way. Altrec launched in March 1999 with the belief that spending time outside - whether climbing a mountain or taking a quiet hike - helps us to live a healthy, balanced life. Altrec is based in Redmond, Oregon.

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Contact Us:

For questions regarding products, order delivery, or returns please contact Altrec.

• E-mail: customerservice@altrec.com
• Phone: 1(800) 369-3949
• International: 1(541) 316-2400

Altrec's Payment Policy

We accept through our eBay store.

Altrec Shipping

We're sorry, we can't ship Internationally at this time, only within the United States.

*If your order is received after 2pm Pacific Time Friday, your order will be shipped out the following Monday

For more information on Shipping Policies, click here

Altrec Returns

Altrec Guarantee

We are committed to providing the highest quality gear for your outdoor adventures. We provide world-class service, exceptionally fast delivery and a straightforward buying experience. You provide the passion and desire. We can only accomplish our mission if we build your trust and treat you exceptionally well each and every time you purchase from us. So, we've created a guarantee that takes the risk out of shopping: If you're not satisfied with your purchase, you can return any item at any time for a refund of the purchase price (less cost of shipping) of your product within 60 days of the date of the purchase.

We just require items to be returned in their original packaging and in their original condition. We will happily provide store credit for any items returned after 60 days as long as they are in their original condition. We're sorry, but used items cannot be returned for refund or credit unless due to manufacturer defect. Any electronic or food products that have been opened and/or used cannot be returned unless the item was received defective. Opened software, music, games, and movies may be exchanged for the same title only.

For details on Altrec's return policy, click here

Frequently Asked Questions

Do you ship Internationally?

We're sorry, we can only ship within the United States at this time.

Orders:

What is the status of my order?

Once an item has shipped we will send you a tracking number via the email provided. If you did not receive a shipping confirmation email with a tracking number please contact our customer service center at 1-800-369-3949.

Product Questions:

How do I know what size to order?

If you are concerned or confused about the sizing of the product, most of our products have sizing charts from the manufacturer to aid you in your selection. If you are still unsure on sizing please give our customer service center a call and they would be glad to assist you.

Ordering:

If I decide to cancel an order after it has already gone through, can I do that?

If you need to cancel an order, please call 1-800-369-3949 so that we can put a stop to your order as quickly as possible. If your order has already been shipped, you can either refuse the package or send it back marked "Return to Sender." Once we receive the package back we will credit your account for the price of the product purchased (this will not include shipping costs).