Credit Cards are excepted through Paypal.
Payment is expected within 10 days of purchase.
Please email me with any problems.
Please pay for all items at once in order to guarantee combined shipping.
Shipping is a flat rate of $10.95 for all orders regardless of size or quantity.
No inflated shipping charges here. Just true pricing!
Orders are processed within 3 business days. We ship from our warehouse in California which is Zone 2. So a good rule of thumb is to allow as many days as your zone from the day you receive your tracking number. Example if you live in Zone 8 (East Coast New York, etc.) please allow 8 days, Zone 4 - 4 days etc. It probably won't take that long but please allow it.

100 % Satisfaction Guaranteed
If your not satisfied with your purchase just let us know within 14 days and return within 21 days for an exchange, store credit or refund (depending on reason for return).
Orders shipped within 7 days of receipt of payment.
All items are brand new from the warehouse (unless otherwise stated in listing).
Home Appliances & Electronics Refund Policy
Customer may return the product purchased from The Souls Sanctuary within fourteen (14) days of delivery of the order. Products with Manufacturer Warranties which exceed 30 days, may be returned directly to the manufacturer according to their instructions.
Customer may request a replacement product otherwise company credit will be issued.
20% restocking fee applied to your return. Shipping cost is non refundable.
Items with manufacturer's defects:
Please return the defective product and we will promptly ship you a replacement. Items returned as defective that are found to not be defective will incur a 20% restocking fee for the returned unit, therefore we suggest contacting the manufacturer as listed in your owners manual for support.
All Appliances & Electronics carry at least a 1 year Manufacturer's warranty.
What are your products made of?
Alabastrite is a stone-based polyresin material which can be intricately molded producing great detail, and will allow paint to adhere. These items may be cleaned by dusting, however, they should not be washed with water as some are painted with water soluble paints.
Dolomite is a magnesia-rich, sedimentary rock resembling limestone. Dolomite is either gray, pink or white in color.
Patchwork: Unique fabric or paper prints are applied to the surface of porcelain, dolomite or polyresin items. After application, 12 layers of lacquer are added and the item is hand polished to a high gloss between each layer
Bone China: White clay with bone ash added. Bone ash content must be at least 25% by U. S. guidelines. Fired at 1800 degrees. The translucent material is finished with a glaze or underglaze (matte). Lighter, stronger, more expensive than porcelain.
Porcelain: Fine ground white clay, molded and fired in an oven for eight hours at 1200 degrees. Finished with a glazed, underglazed, or "bisque" finish. Glazing produces a high gloss; underglaze produces a matte finish. Bisque is a matte finish without glaze. After finishing, the item is "cooked" for six hours at 800 degrees.
Frosted Acrylic: Acrylic items are given the French Lilac process, (used on glass), to achieve the distinctive frosted look. The drama of frosted glass without the weight.

100% Customer Satisfaction Guaranteed!
If for any reason you are not satisfied with your order or service, please let me know before you leave negative feedback. Negative feedback can not be taken back and in almost every case all problems can be rectified in a timely and pleasant manner. Also, if you are satisfied please leave me positive feedback and I will do the same for you. I want everyone who purchases my products to have an easy and pleasureable experience.
Thanks for stopping by and have a great day!
For general questions please contact us through ebay.
For Returns please click here.