Return Policy
We try our best to make sure you are completely satisfied with your purchase. We will refund the winning bid amount for items received back for return that are in its original, unworn condition. Free shipping items will be deducted the regular shipping rate. All auctions ending with a sale price of under US $10 are final ($15 for free shipping items).
To return your purchase, please send it to:
Betty's Fine Mart
30420 S Dixie Hwy
Homestead, FL 33030
We must receive the item back in an unworn condition including its original box and packaging materials within 30 days of purchase. The box must be mailed back to us wrapped in wrapping paper or plastic. Returns received worn, unwrapped or without the original box will be subject to a 20% restocking fee based on the total price including shipping. We also require the invoice printout included with the order or it will make it difficult to process the return. Please include the reason for the return (i.e.” Too big"). Refunds are processed within 5 days of receipt of package through the original payment method.
IF THERE IS A PROBLEM WITH YOUR ORDER, PLEASE CONTACT US FIRST BEFORE LEAVING FEEDBACK. WE VALUE YOUR BUSINESS AND YOUR SATISFACTION IS OUR PRIORITY
Exchanges at no additional cost!*
Our inventory turns over very rapidly and we cannot hold an item for a customer for an exchange. If you would like to exchange an item, we suggest that you go ahead and find the item you want to exchange for and complete your payment for it (item has to be of equal or higher value). This way you would get the item you want faster without delay. Once we receive your return, we will process a full refund including the shipping*. Please follow the above return instructions and write "Exchange" on your invoice printout.
*Exchanges apply to US & Canada orders and for the first exchange only.
Returns/Exchanges for international orders
At this time, all orders outside of US & Canada are final. We take extra care inspecting international orders to ensure correct shipment.
Other information:
This auction is ONLY for the size and color listed in description. We cannot change sizes or colors after the auction has ended. Please make sure you are bidding on the correct item before submitting your bid.
Items unpaid after 7 days will be subject to an unpaid item dispute. If there is a problem with your payment, please contact us first. After an auction has been paid for, we will automatically close the dispute. We reserve the right to file unpaid item strikes on all items that are unpaid. Bidding on an ebay item is a contractual agreement between the buyer and the seller, please do not bid if you do not intend to pay.
Feedbacks:
Due to our volume of sales, we use an automated system to leave positive feedback. As soon as your payment is received you will automatically receive positive feedback from us!
Contact Us:
If you have any other questions you need help with, please contact us via the eBay messaging system.
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