We accept Paypal only for payments. Payment is due within 3 days of auction ending.

Upon checkout please provide the following

Material color (and size if applicable)
Text or/and design to be embroidered
Thread color(s)

This information can be sent us in the "Notes" area on Paypal's check-out page or after checking out you can click the "Contact Seller" button to send the information or you can basically send us an email Our email address is info@customdesignhats.com

If this item is a gift. We can include a gift note. There is no additional charge for this service. If you would like to add a gift note please let us know with the other information above.

We ship items daily Monday through Friday, except holidays. Items are normally shipped within 3-4 business days of payment clearing and receiving personalization information (when applicable). If your item is being personalized please make sure we have all the details, this may delay the shipping of your item.

We offer "Free Shipping" for items of 3 or more (Domestic only) as You can buy and combine as many items as you need.

We automatically ship to the address listed in your PayPal account. If you would like items shipped elsewhere, please note the correct address in the PayPal Notes.

We try to keep our shipping rates as low as possible. Please keep in mind the cost for shipping and handling includes the packaging supplies and postage fee.

For Domestic Shipping:
Items are shipped USPS First Class/Parcel Post. Due to USPS guidelines, packages weighing 13 ounces or less will be shipped First Class. Packages over 13 ounces are shipped Parcel Post. For faster shipping, buyers have the option of upgrading to USPS Priority Mail.

Shipping insurance is available on all domestic orders for an additional fee. The cost of insurance is determined by the US Postal Service.

For International Shipping: We ship all of our items Worldwide. We only ship USPS International Priority Mail. If international shipping is not listed, please contact us for a quote.

We are not responsible for any damages incurred during shipping.

If this item is a gift. We can include a gift note. There is no additional charge for this service. If you would like to add a gift note please let us know with the other information above.

Feedback:
We use an automated eBay feedback response system. If you are happy with the product, please leave positive feedback and we will automatically leave positive feedback for you. If you are unhappy with the transaction for any reason, please contact us first to resolve. Please avoid making negative feedback remarks, contact us first if you have any problem. If you do leave negative or neutral feedback you waive your rights for support regarding any problems with us.

Return / Exchange Policy
If you are not happy with your item we will work with you to correct the situation.
No return / exchange / refund is accepted on any items that have been personalized.
Items that have not been personalized can be returned for a refund.
Sorry, we can not refund or reimburse shipping and handling fees.

We are a home-based, husband-wife team embroidery company has been in business for 2 years offering a high quality items including but not limited with hats, t-shirts, kitchen aprons, towels, blankets, pillowcases, underwear, baby and pet products.

All of our work is done on commercial embroidery machines. That means you always get high quality work which will be durable and beautiful. All of our products are new, unless otherwise noted.

We love to hear from you. If you have questions or comments feel free to email us at info@customdesignhats.com

We will contact you through your eBay registered e-mail address, please make sure that it is working, if not please send us a new e-mail address. We try to respond to messages within 12 hours, please bear with us as we are getting a lot of messages everyday. If you do not receive a reply to your email within 2 days, it means that we have not received your email or our reply has been filtered out by your spam filters. If this happens, please check your spam/bulk/junk mail folders or email us from a different email account.