TERMS AND CONDITIONS

Please read our policies thoroughly. Your bid is a binding contract. You adhere to these policies when you buy or make a bid.

Return Policy:

General Return Policy:
All items to be returned require an RMA (Return Merchandise Authorization) controlling number. Please request an RMA number before shipping back your item. Please state the reason for the return. We will refuse returned item that has no prior authorization. It will be shipped back to you at your own cost. All returns must be in its original condition complete with all the packaging, manual, warranty forms and accessories. We will email you back an RMA number to stick outside the box. You are responsible for paying the freight in returning the item.

Some of the items we sell require installation by a certified or a professional installer. Before asking for RMA, make it sure that the item is properly installed. We are not responsible for damages as a result of installation error.

Classification of Returns:
1) If you want to return the item for a reason other than defective, then we might  accept the return on a case to case basis, provided the original retail box is unopened and it should be returned within 15 days from date of receipt. You are responsible to pay the freight in shipping it back. Once the item is accepted in good sellable condition, then we will issue a merchandise credit, not cash refund.

 In computing your merchandise credit, we will deduct the actual cost incurred in shipping your item plus there is a 15% restocking fee charged.  You can use this merchandise credit towards your future purchase in our (store) ebay listings.

2) If your item is received D.O.A. (Defective on Arrival), then you have to return it back to us within 7 days of receipt. Once we received the item, we will conduct a test of the unit. If it is proven to be a manufacturer’s defect, then we will ship a replacement.  We do not issue cash refund.  If we can not issue a replacement or alternate model, then we can issue merchandise credit computed based on item 1 above.  If the item is tested to be in good working condition, then we will ship the item back to you at your own cost.

3) If the item becomes defective due to wear and tear, you can return it back to us provided it is still within the warranty period and within the limited warranty clause. Please note that warranty is void if the item has been misused or abused.  If all conditions are met, we will ship back a replacement if we have the same model in stock or we can send it for repair if we do have one in stock. We do not issue cash refund or merchandise credit in this situation.

4) If you received an item that is a different model from what you bought or the item received is “significantly not as described”, you must return it within 15 days from receipt for replacement only.

5) If your item is received damaged due to shipping and handling, you should contact the carrier immediately.  Please read the policy on “Loss or damage” down below.

Warranty:
Limited warranty is provided by Grandslam Stereo for a period of 90 days, unless otherwise indicated in the item description. Some brand new products carry a warranty for a period of one year.

Item Condition:
We sell “Brand New” as well as “Factory Refurbished” items. The condition of the unit we sell is clearly stated in the description page. If we state the item as “brand new”, it means that the item came from the supplier directly and it has never been used. If we state as “factory sealed”, it means that we received it unopened and we might, in some cases, open the item and inspect it before shipping it to you.

Note for International Buyers:

I f you are buying goods in USA, you may be subject to import duties and taxes which are levied by your government customs. You are responsible to pay these taxes. Customs policies vary widely from country to country, so you should contact your local customs office for these regulations before buying.

Generally, customs forms for international packages will list the value of the contents of your order by product type. Please be aware that cross-border deliveries are subject to opening and inspection by customs authorities. Also, we may provide certain order, delivery and product information, such as titles, to our international carriers and such information may be communicated by the carriers to customs authorities in order to facilitate customs clearance and comply with local laws. We declare items for the actual value of the goods, so please do not email us to declare the item as a “gift”.
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Shipping Policies:
The shipping fee is applicable only to the 48 contiguous USA States. We can ship to Alaska, Hawaii and Puerto Rico at our own discretion. Please email us with your zip code before buying so that we can provide you with a shipping quote.

 We always strive to ship orders the same day or the next business day once it is paid in full. There are times when we delay shipment due to unforeseen event, but we try to ship your item as fast as we could. UPS ground delivery takes about 2 to 6 business days depending on location. If at the time of your purchase, we ran-out of stock we will send you an “out of stock” notification with options to consider.

 Your tracking number is automatically emailed to your email address upon shipment.

Shipping Address:

1. We ship to “confirmed shipping” address. That address is the one indicated in your "paypal transaction detail page" marked as "Confirmed". Confirmed address is an address that has been reviewed by PayPal. Normally, your credit card billing address is a confirmed shipping address because that address is the same as the address on file with your credit card provider.

2. We can ship to “unconfirmed address” on a case to case basis, provided this shipping address is indicated in your paypal account.

Please do not send email (or adding a note in paypal check-out) requesting for an alternate address. If you wanted your order to be shipped in your place of work or to other locations, then you can add this address to your paypal account.

3. UPS does not deliver addresses to Military box. PO, APO or P.O. box addresses. If your confirmed address is a PO box, please update your shipping address in paypal to include your street address. If there is no street address, we will ship your item to your PO box address via USPS with extra charge. 

Signature Requirements:
A signature is required on delivery for orders $300 and above. You or your representative must be available at the time of delivery.

Payment Options:
Please do not buy if you do not intend to pay. Payment is required after ordering. We appreciate your business and prompt payment. Please notify us by email if you cannot pay within 3 days. If your order remains unpaid after 3 days, we have the option to sell your item.

Non-paying buyers will result to an "unpaid item dispute" and will be dealt with in accordance to eBay's Non-Paying Bidder Policy. This is an ebay requirement to recover the fees incurred in this transaction.

We accept paypal payments only. That means we do not accept credit cards payments by phone. You can pay using your credit card via Paypal.  Paypal accepts all major credit cards, Visa, MasterCard, American Express, and Discover. Paypal also accepts personal checks subject to clearing.

Sales Tax:
A 6% sales tax will be charged to shipments to Pennsylvania addresses. There is also additional 1% city tax for a total of 7%. 

Product Descriptions and Images:
We are not responsible for typographic errors. We attempt to be as accurate as possible in posting product descriptions and specifications. We post descriptions and specifications provided by the manufacturer. If you need detailed and accurate specifications, we advise you to visit the manufacturer's websites before buying. If there is a discrepancy between specifications, the manufacturer's specification of that particular model shall prevail.

Sometimes we personally take pictures of the product, hence, some images might look differ on the actual product shipped.

Loss or Damage:
We make it sure that your item is packed carefully and nicely to withstand handling while in transit. Please inspect your package before accepting delivery. If your package is damaged or tampered, please notify the carrier immediately. All shipments are insured. We are not liable for any claims not reimbursed.

Feedback:
Please post a positive feedback. Do not leave a negative feedback without contacting us first. If you have issues with your item, please email us beforehand so that we can mutually resolve the situation. A positive feedback will be posted in return automatically.

Customer Support:
Your satisfaction is our goal. Please feel free to email us if you have any questions. There are some instances where we cannot check emails during weekends but we make it sure to answer all emails within 48 hours. We kindly ask our customers to please read all store policies and specific product information before emailing questions.

PLEASE BID WITH CONFIDENCE