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Tonermax will accept returns of product for the following reasons: 1.Product is defective or damaged. 2.Non-defective or damaged goods in unopened original packaging. 3.Tonermax shipping errors. Return requests will be reviewed, approved or denied and communication to that effect sent to you by email within ten business day of receipt of your return request. If your return is approved you will be sent a Return Merchandise Authorization (RMA) via email. The email will contain an RMA Number. Please make a copy of your original invoice and print the RMA Number on it and place it in the shipping container with the returned merchandise. Merchandise must be returned in its original packaging. With the exception of Tonermax shipping errors you are responsible for shipping costs to return the item to our warehouse at: Tonermax Inc. Attn: Returns 6901 Lynn Way Pittsburgh, Pennsylvania 15208 Once your return has been received by the warehouse you will be given a credit for the amount of the purchase within 10 business days after receipt of return for credit to register on your account. Items damaged in transit MUST be reported at the time of delivery; note must be made on the carrier delivery record. In the instance where you are returning merchandise you ordered that is not damaged or defective you will receive a refund less a 20% restocking fee. If you use anti spam software please be sure to unblock our email address, support@tonermax.com, to insure timely delivery of our future communications to you.