Uncle Milton Ant Farm The Original Giant

General Information:

Heath Scientific is a family owned business that has been providing educational supplies to educators for 22 years.  As educators ourselves, we select items that create a stimulating learning environment. We strive for 100% satisfaction and have included the information below to try and help answer all questions.  All of our products are new, unless specifically noted in the description as “USED”.  All of our merchandise is guaranteed within the guidelines listed below.  If you have any additional questions or concerns, please contact us Monday-Friday, 9am-4pm CST at 214-674-3697 and ask for Heath.

Return Policy for Defective Merchandise:

If you receive an item that is defective,  please contact us immediately (within 48 hours of receipt) to resolve the issue.  All returns for defective items must be authorized.   Please email (heath@heathscientific.net) or call (214-674-3697) to obtain your authorization number.  After you receive an authorization number, please enclose a copy of your original order detail so that your refund is issued accurately and promptly.  Once we receive your returned item, we will issue a full refund for the item and shipping fees.

Satisfaction Guaranteed:

If you are not completely satisfied with your purchase, please return within 7 days from date of purchase in the original condition with all packaging intact.  If your return meets these requirements, we will be happy to exchange your item or refund your money.   All returns must be authorized.   Please email (heath@heathscientific.net) or call (214-674-3697) to obtain your authorization number.  Return shipping is the responsibility of the customer. 

Domestic Shipping Policies (All 50 states and Puerto Rico):

We do offer combined shipping on multiple orders as long as the items are paid for with one payment at checkout.  The combined shipping fee will be based on the item with the largest shipping fee and then $1 will be added for each additional item purchased. For example, if you purchase 4 items and the highest shipping price for one of the items is $6.95, you will pay a total of $9.95 shipping. We ship via Fed Ex and USPS depending on weight, size and contents of the package.  We do our best to make sure all orders leave our warehouse within 1 business day.  The vast majority of packages in the contiguous 48 are delivered within 1 to 5 days. However, in rare instances there may be delivery exceptions (when a package has been lost by the delivery service or there is an address error).  In these cases, we will work 1-on-1 with you and the delivery company to resolve the issue, but we cannot file a claim until 30 days have passed.  As a result, by purchasing an item from us, you agree to allow 30 days for your package to arrive. 

We offer express shipping. If you need your item shipped express, please call (214) 674-3697 for a quote. We will forward an invoice with the correct total.

If incorrect information is given, that leads to a delivery exception and returned package, we will ask you to reimburse Heath Scientific for any fees assessed by Fed Ex or UPS.

If incorrect information is given that leads to a returned package from the Postal Service, the customer would need to pay a second delivery charge to have the package re-delivered or we can reimburse the amount spent, less fees and shipping charges, and cancel the order.

APO/AE:

Please email heath@heathscientific.net to obtain shipping quote.  Shipping costs are determined by weight of the products.

International Shipping Policies:

We do offer combined shipping on multiple orders as long as the items are paid for with one payment at checkout.  Please contact us for a shipping quote.  We ship internationally via USPS and Fed Ex.  We do our best to make sure all orders leave our warehouse within 5 business days.  However, in rare instances there may be delivery exceptions (when a package has been lost by the delivery company or there is an address error).   It is your responsibility to contact your post office and customs department to see if the package has arrived.  Many times a package is at the post office or being held at customs.  The timeframe for international shipping is not always reliable or accurate.  We have no control over what happens to a package once it leaves our warehouse.  Each country has different fees and policies.  You are responsible for all customs fees when your package arrives.   By purchasing an item from us, you agree to allow 45 days for your package to arrive.  If you still have not received your package after 45 days of purchase, we will work 1-on-1 with you and the shipping company to resolve the issue. 

Please realize that international shipping fees are expensive. Take this into account prior to making a purchase, as international shipping fees are non-refundable. If you need a shipping quote prior to making a decision to purchase, please email us at heath@heathscientific.net.

Canada Shipping Policy:

Items shipped to Canada do not fall under the Domestic or International shipping policies above.  The shipping charges for Canadian orders will be calculated in the checkout process.  We attempt to offer the lowest shipping fees possible. Therefore, we ship the majority of packages to Canada via the United States Postal Service. These packages must be shipped in person and, as a result, we ship to Canada once a week.

Texas Residents:

All Texas buyers will be charged  8.25% sales tax.