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How to request a Return Merchandise Authorization (RMA) If you want to return a product, please read the Return Policy. Products cannot be returned if they do not meet the requirements of the Return Policy.
After reading the policy, if you believe you qualify for a return and are still interested in returning a product, our returns department will review your request for an RMA and determine if you meet the requirements of our Return Policy. If an RMA is approved, you will receive an email containing specific instructions about how to return your product.
Basic RMA Policies
Returns Must Meet All Applicable Criteria You may not return products that do not meet all applicable criteria. If your returned product does not meet all applicable criteria, your RMA will be denied. Consequently, any RMA will be nullified and any credit request will be denied and any replacement order will be canceled. If you wish to have the product shipped back to you, you must issue a call tag.
Return Merchandise Authorizations (RMAs) must be valid, unexpired, and issued for the product being returned. Once you receive an authorized RMA, you have 30 days to get your product in the possession of a shipper to be returned to us via traceable method.
Buyer agrees to pay a 25% restocking fee per item in your order, this charge may be made in advance or deduct from your credit.
If you encounter any problem such as missing part or defective after within 7 days after you receive your order, please contact us immediately to obtain a Return Merchandise Authorization (RMA) before shipping back to us. We will repair or replace at our own discretion.
Installed or used products may not be returned unless they are defective. Some products, if opened, may only be returned for a replacement product, and not for a refund. If we determine you have voided the manufacturer's warranty, your RMA will be denied.
If your purchase is over 30 days, please contact the manufacturer directly for further warranty service or technical issue. Products sold for over 30 days from date of receipt are not returnable or exchangeable.
Returns Must be Complete If your return is not complete, your RMA will be denied. If you wish to have the product shipped back to you, you must issue a call tag. SinksPlus is not responsible for packages lost or damaged in transit while being returned.
All returns must include the following:
1. Valid Return Merchandise Authorization (RMA) 2. Original, intact packaging (i.e. manufacturer's box, packing materials, styrofoam, plastic bags, etc.). Products must be in the original packaging and in resalable condition. 3. Original intact UPC bar-code, if one exists. Do not cut out the UPC code until you have examined and tested the product to your satisfaction. Removal of the UPC code voids any possibility of return regardless of RMA status. 4. All accessories 5. All documentation (i.e. manufacturer documents, manuals, product literature, unused warranty cards, unused registration information, etc.).
*** Please shop responsibly, make sure the merchandise is what you want and it will work with your fixture before order. If you need help choosing your fixture, we provide FREE assistant. Please email us to clarify before placing your order.***
Types of Return
1. You no longer want the product or you wish to exchange the product You have 30 days from the date your product was delivered to request an RMA. If you wish to exchange the product, you may place a new order, independent of the returns process. A 25% restocking fee will be charged on all returned products, unless the products are defective. Shipping costs are not refunded. If you are returning a non-defective product, you must pay return shipping fees.
2. The product you ordered is not the product you received You have 30 days from the date your product was delivered to request an RMA. In most cases, we will issue a call tag and you will have to deliver your return to an authorized shipper. Once the RMA has been received and approved, Sinks Plus will, at your preference, replace the product or issue a refund. If you request a refund, your original method of payment will be credited. If you request a replacement product, a replacement order will be submitted. If your RMA is denied, return shipping costs will be deducted from your refund.
3. The product is damaged You have 7 days from the date your product was delivered to request an RMA. Once the RMA and a damage claim with the shipper have been completed, will, at your preference, replace the product or issue a refund. If you request a refund, your original method of payment will be credited. If you request a replacement product, a replacement order will be submitted.
***Before taking delivery of your freight shipment or over-sized product you must carefully inspect your product before signing for or accepting delivery. If you discover damage do not sign for the products and refuse delivery. Freight shipped and oversized products, if signed for or accepted for delivery, may not be returned. Notes left for carriers instructing them to deliver in your absence, are considered accepted for delivery, and may not be returned. By signing for or accepting delivery, you acknowledge that the products are not damaged and you understand that you cannot return the products. ***
4. The product is defective You have 30 days from the date your product was delivered to request an RMA. In most cases, we will issue a call tag and you will have to deliver your return to an authorized shipper. If we determine that the product is defective, Sinks Plus will, at your preference, replace the product or issue a refund. If you request a refund, your original method of payment will be credited. If you request a replacement product, a replacement order will be submitted. If we determine that the product is not defective, your RMA will be denied. If your RMA is denied, return shipping costs will be deducted from your refund. If you wish to have the product shipped back to you, you must issue a call tag.
Cross Shipping
We do not ship replacement products until the RMA has been completed (cross-ship). If you need a replacement product before the RMA is completed, you may place a new order, independent of the returns process.
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