CUSTOMER SUPPORT
Thank you for visiting best-computer-part-store. best-computer-part-store is committed to offer high-quality and low-cost Computer & Electronic Equipments and Parts. Our primary mission is your satisfaction with our products and services. We try our best to ensure utmost customer satisfaction and make your eBay experience a great one.
Have a question? Contact us at: store@sib-usa.com
Return/Exchange Policy
- Money Back Guarantee and Replacement Warranty terms start from purchase date. You may find durations and special conditions in item description.
- Shipping/Handling/Insurance costs are not refundable.
- Returns/Exchanges will not be accepted unless authorization has been issued by Best Computer Part Store Customer Service Department. To receive an RMA (Returns Merchandise Authorization) number please send an e-mail to store@sib-usa.com with your eBay UserID, Item Number and details of the issue you are experiencing with your item.
- All products should be returned in original packing materials, retail box, UPC or other original items in place with all included manuals, cables, software, etc...
Contact Us
We try our best to answer your questions in a timely manner and most of the time we respond in less than 4 Business Hours. We are aware that the communication problems between the seller and the buyer could be frustrating if left unresolved. We would like to let you know that we will respond to all after-sale questions based upon our knowledge. If you asked a question and did not get any response in an 8 Business Hours interval, please try again, and if you still did not get any response in the next 8 Business Hours, it could be either that we do not receive your e-mails or you do not get our e-mail answers. In this case, please check your e-mail server, e-mail address quotas and/or spam e-mail folder and try again, and if you still do not get any response, please call us at the contact number that is stored at eBay. All calls should be based on an Item Number. For urgent cases, please repeat this procedure in 4-hours intervals.
For Customer Service and Sales, you can e-mail us at: store@sib-usa.com
Hours of Operation
E-Mail Support: 24/7 Mon-Sun
Phone Support: 9:00am to 6:00pm EST/EDT Monday through Friday (EDT - UTC/GMT: -4 hours, EST - UTC/GMT: -5 hours)
US Shipping and Payment Details
Accepted payment methods: PayPal ( store@sib-usa.com ) is the accepted payment method.
Shipping Response Time: Same Day Shipment for the payments received until 4:00pm EST (3:00pm CST, 2:00pm MST, 1:00pm PST) for UPS Next Day Air service. Same/Next day shipment for USPS Priority and Standard Flat Rate Shipping services. Total Delivery Time may take 1-2 Business Days for UPS Next Day Air service, 1-5 Business Days for USPS Priority service, and 2-10 Business Days for Standard Flat Rate Shipping service. Please select the correct shipping method during payment according to your urgency.
Notes: 1) We're sorry, orders destined for P.O. Boxes or APO/FPO locations are not eligible for UPS Next Day Air service. 2) If you paid after 11:30am EST (10:30am CST, 09:30am MST, 08:30am PST) on Saturday shipping cutoff time for UPS Next Day Air service, item will be shipped on Monday. 3) Seller is not responsible for service transit times. Supplied transit time information is for reference purpose only. 4) We should get payment notification from Payment Processor until 4:00pm EST (3:00pm CST, 2:00pm MST, 1:00pm PST) in order to ship the item the same day for UPS Next Day Air service. For example you might have started your payment at 1:00pm EST (12:00pm CST, 11:00am MST, 10:00am PST) and if we receive the notification at 5:00pm EST (4:00pm CST, 3:00pm MST, 2:00pm PST), this UPS Next Day Air shipment can be processed next business day.
Shipping Address: For PayPal payments, there is only one shipping address section. Please include your shipping address in this section correctly. Please do not include a second shipping address in the notes section during payment, as it will be disregarded.
Shipping Notification: An e-mail will be sent to your eBay e-mail address upon item is shipped out. If you selected UPS Next Day Air service and you do not receive this e-mail in 8 Business Hours, please contact us to verify the status of your transaction. If you selected USPS Priority or Standard Flat Rate Shipping service and you do not receive this e-mail in 16 Business Hours, please contact us to verify the status of your transaction.
Combined Shipments:Combined Shipping Discount is not offered unless the items are purchased from same listing with a quantity option and be paid at the same time if the specified listing offers a discount.
Sales Tax: NJ residents, please add 7% for sales tax.
Non-Paying Bidders: Payment must be received within 3 Business Days of the auction close. If you are not sure of paying for the item please do not place bid on it. Non-payment may lead to your account suspension at eBay.
International Shipping and Payment Details
Accepted Payment Methods: PayPal ( store@sib-usa.com ) is the accepted payment method.
Insurance and Shipping Rates: International shipment rates can be found in the Seller payment instructions section at the bottom of this listing. We have two types of rates for international shipments, insured and uninsured. Insured shipment rates are higher, but they secure your investment in lost item cases. If you choose an insured shipment type and in the event item gets lost, a lost claim will be sent to carrier and they will resolve the case.
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