BEFORE MAKING ANY PURCHASES AND BEFORE YOU START BIDDING, PLEASE ENSURE YOU READ OUR POLICY!
PAYMENT
We are happy to accept payment by paypal, cheque, postal order or credit/debit cards, from UK BUYERS ONLY. We can only accept paypal (in UK sterling) from overseas customers.
Your payment must be received within 7 days of purchase. Where paying by cheque please note the item will be dispatched once the cheque has cleared.
Please note that the pending e-cheques through Paypal take around 10 days to clear.
Please be aware items unpaid after 7 days of purchase may result in us opening an unpaid item dispute
REFUNDS
You will be charged postage fees + £3.00 on exchanges. The postage fees depend on where the garment is going in the world.
The item should be sent back within 7 working days, or no exchange or a refund will be processed!
On refunds there is a £3.00 surcharge per garment.
BUY IT NOW PURCHASES
We comply fully with THE DISTANT SELLING LAW. This law states; where any item has been purchased at a fixed price, via internet or mail order, (where the customer has not been able to touch/see the item before purchase), the buyer has a right to return it for any reason. The seller must accept the buyers return subject to the seller’s reasonable terms and conditions.
Our returns policy for Buy it Now purchases is as follows:
The buyer must notify us within 7 WORKING DAYS that they intend to return their purchase. The item must be received by us within 7 DAYS OF RECEIPT along with a note stating the item number, buyer's ebay ID and reason for return. The garment MUST be returned as sold with all original tags on.
AUCTION ITEMS
Our policy states that we do not refund auction items.
FEEDBACK
If you are not happy with your item, please contact us first before leaving negative feedback. We are more than happy to resolve any issue promptly and efficiently to your satisfaction.
Thank you and enjoy your shopping
POSTAGE
Our postal rates are displayed clearly at the end of each individual listing. We supply the rates for both UK and overseas buyers. Our standard service is 1st class delivery; please note that we can not track the parcel whilst being delivered. We offer a range of postal options which include special delivery and recorded delivery which you can view in each individual listing, if you require any special arrangement/postage please email us.
We provide a fast, low priced postal service. Our garments are packed plainly and neatly.
DAMAGES
In the very rare event of a damaged garment being sent out, please contact us as soon as possible via email or phone. Let us know what the problem is and we will do our best to resolve the situation. If the option of a replacement garment is available, we will offer you an exchange of that particular item. If this is not the case we can offer you a full unconditional refund or exchange item as soon as the garment is returned.
HAPPY SHOPPING!!!!
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