Return Policy
AAAPPLIANCES is committed to customer satisfaction. We know returning a product is stressful on customers so we’re here to help you get it right the first time.
Common problems that can be avoided result from ordering the wrong size or wrong fuel product. It is important to carefully measure your space before purchasing. Countertops and/or cabinets are not always cut or set completely straight so it’s important to measure in multiple places to ensure accurate measurements. If purchasing an appliance, determine whether the appliance is fueled by gas or electricity. If electric, be sure to purchase a product with the appropriate voltage rating.
Authorized returns will be given an RMA (return merchandise authorization) number. Policies and procedures for obtaining an RMA vary based on the reason for return. See below for more information.
Defective Products 
Most products sold by AAAAPPLIANCES include a one year, parts and labor warranty. See your product literature or speak with one of our product experts for details. If your product is defective upon arrival, notify us of the problem within 48 hours of receiving goods. If you notice the defect after 48 hours of receiving goods, please contact the product’s manufacturer. Contact information for the manufacturer is included in the product literature. NOTE: Most manufacturers require one service call to diagnose the problem.
Damaged Products 
Local Delivery: If you are a local customer (within 50 miles of our Zion warehouse location), your product will be delivered by one of our delivery teams. Upon delivery, inspect your product for damage. Should the product be damaged, you have the right to refuse the delivery. 
Freight Carrier Delivery: If you are outside of our local delivery area, you will receive delivery by a third party freight carrier. Upon delivery, carefully inspect your product. Be sure to remove all packaging as the product could have concealed damage. If there is extensive damage to the product, you should refuse delivery. If the damage is minimal and you are willing to accept a service call to repair the damage or a damage allowance, you must (a) note the damage on the carrier’s delivery receipt AND (b) notify us within 24 hours of receiving the product. NOTE: If you notice the damage after signing for delivery and the shipper has left the premises, it is your responsibility to file a damage claim with the carrier. 
NOTE: Shipping and handling charges from our warehouse are non-refundable. Customers are responsible for shipping charges incurred when returning a product. All merchandise is not eligible for return or exchange unless it is damaged or defective.