PAYMENT POLICY
We accept: Visa, MasterCard, and PayPal Checkout.
Orders shipped within Florida will be subject to a 6% sales tax on the total sales price, excluding shipping & handling.
Please understand that when making payments through PayPal eCheck, your payment is not cleared automatically. It usually takes 3-5 business days in order for PayPal to clear your payment.
When you make a payment through any of our accepted payment methods, please make sure the shipping address is correct. Invalid or incomplete address will delay your shipment and the same BUSINESS day shipping offer will not apply.
We are a small, family-owned business and depend on our eBay reputation and customer satisfaction to succeed. Therefore, our feedback and DSRs are extremely important to us as better DSR scores affect our search placement on eBay. We want to earn your good feedback and 5-stars DSR rating. Unfortunately, 1 & 2 stars is considered a bad rating for sellers and can result in restrictions on our account. Please help us maintain our business. If we have not given you reason enough for 5-stars grades on each DSR then please let us know how we can earn your 5-stars rating before submitting your scores!
SHIPPING POLICY
Orders will be processed and shipped on the same BUSINESS day, if payment is CLEARED before 2pm EST (Monday-Friday, excluding US Federal Holidays). We have a customer service and fulfillment team that is second to none and strives to exceed your expectations.
Same day shipping doesn't apply to:
- International Orders.
- Orders placed on Saturdays, Sundays, or holidays.
- Invalid or Incomplete addresses.
- Payment made through PayPal eCheck.
We only ship to confirmed addresses, so please make sure that the provided shipping address is correct and valid. The same BUSINESS day shipping service will not apply, if the provided address is invalid or incomplete. So, please make sure to provide the correct address.
Due to the security and fraud reasons, we will not accept address changes through e-mail. If you provide the incorrect shipping address in PayPal while you make the payment, we will not take any responsibility if the package is lost. If package is returned for any reason, buyer will be responsible for paying shipping charges to re-ship the order.
We can only guarantee the service that we provide, please understand that even though your order will be shipped on the same BUSINESS day, we cannot guarantee delivery time for the package, only the United States Postal Service can do that. A tracking number will be e-mail to you when your order has been processed.
Please Read:
- The FREE SHIPPING offer is only valid to the Contiguous U.S. (Lower 48 states), APO/FPO Locations, Alaska, Hawaii, Saipan - Northern Mariana Islands, Guam, Virgin Islands, American Samoa, Puerto Rico.
- While we are unable to offer free shipping to other countries, our international shipping is greatly discounted.
- Items will be shipped after the payment has been cleared. Your order will be shipped via the United States Postal Office. The Delivery Time is approximately 1 - 2 business days for Express Mail, 2 - 4 business days for Priority Mail, 2-6 business days for First Class Mail and 6 10 business for Express International Mail, (but not include Saturday & Sunday), which depends on the speed of post service.
- LOCAL PICKUP NOT AVAILABLE: All orders purchased online must be shipped.
- During checkout, the lowest-cost shipping method will be selected by checkout. If you would like faster service options, those are available at discount rates from the shipping drop-down box.
- Wholesale (quantity) orders may be shipped with UPS Ground, according to our discretion.
- The shipping and handling fee for extra services covers packing, warehouse, distribution cost, etc which is not just for postage only.
- Seller reserves the rights not to ship to the unconfirmed address for the winning bids using PayPal. Payment will be refund (PayPal payment) for unacceptable orders & those orders will also be cancelled.
- If the package is returned to us for any reason, buyer is responsible for paying shipping charges to re-ship the order.
- If the package is lost or damaged during the delivery time, a claim can be filed with the United States Postal Services. So, please if you dont receive your package in a timely manner contact us immediately.
- Please contact us via e-mail before returning the defective item. Well guide you through easy steps, to make sure your exchange is processed as smooth as possible. Buyers are responsible for the return shipping costs, under any circumstances.
International Buyers - Please Note:
- Import duties, taxes and charges are not included in the item price or shipping charges. These charges are the buyer's responsibility.
- Please check with your country's customs office to determine what these additional costs will be prior to bidding/buying.
- These charges are normally collected by the delivering freight (shipping) company or when you pick the item up - do not confuse them for additional shipping charges.
- We do not mark merchandise values below value or mark items as "gifts" - US and International government regulations prohibit such behavior.
COMPANY POLICY
Please do not purchase, in any case if you did not agree with our Payment methods or Shipping policies. Shipping and handling charges are non-refundable at any case.
If product is defective an exchange can be made within 30 days of delivery. We strongly recommend you purchasing a warranty for your product, it only costs cents on the dollar, and its definitely worth it!
Due to the stock allocation, we do not accept: color change and/or model upgrade. All of our pictures are from the actual product. You are purchasing what you see in the description.
Please contact us via e-mail before returning the defective item. Well guide you through easy steps, to make sure your exchange is processed as smooth as possible. Buyers are responsible for the returning shipping costs, under any circumstances.
WARRANTY
All of our items for sale have warranty (please check item details for specific product warranty), we strongly recommend you to purchase the available extended warranty through Square Trade.
Warranty Guidelines:
Electronics: 30 days warranty from the date of purchase. Eligible for SquareTrade extended warranty; for details, please check below.
Accessories: 30 day warranty from the date of purchase.
We offer and recommend you to purchase an extended warranty through SquareTrade one of the leaders on extended warranty for online purchases. You will receive an automatic e-mail from us with details on how to purchase this extended warranty.
We are able to offer a warranty through Square Trade Warranty Services. The rates are extremely low & you have peace of mind.
Rates start from $.99 & include the following:
- Hassle Free Coverage (view all details) - We cover mechanical or electrical failures that occur through normal wear and tear. 100% Parts and Labor, no deductibles.
- 5 Day Service Guarantee (view all details) - We reimburse your full $10 item price if your item can't be fixed, so you can get the replacement of your choice.
- Great Prices (view all details) - Our Care Plans cost half what retailers charge, with 5-star rated service for your peace of mind.
- Please note: Warranty is only available for electronic items (Bluetooth Car Kits, Headsets, FM Transmitters etc) We strongly recommend you purchasing a warranty for your product, it only costs cents on the dollar, and its definitely worth it!
4 Ways of Adding Warranty
1. In the auction page that you had bid or used the buy it now, scroll to the bottom of the page & you will see a "Warranty Available" log (like the one above) simply click on it.
2. While using our checkout, you will be able to add the warranty.
3. We will also send you a "Thank you" letter which will include the link to add the warranty (warranty can also be added after you receive your item).
4. Go directly to the webpage of SquareTrade: click here.
RETURNS
If you experience any problems, first contact 24hrsDeals for technical support. If a repair or exchange is necessary, you will be e-mailed the service authorization number along with packing instructions.
We reserve the right to approve or deny any request for return and/ or cancellation according to our discretion.
Save the original box and packing materials. They are specially designed to protect your unit during transit. If the unit is not shipped in the original shipping box for repairs, the repaired unit will be returned in the proper packaging and the customer will be charged additional fees. USPS or UPS will not honor insurance claims if the product is not properly packaged.
Please Read:
Shipping and handling costs are non-refundable. Buyer is responsible for return shipping costs. A 15% re-stocking fee will apply for returns or cancellation other than defective product to cover eBay fees, final auction value and PayPal fees.
Damages caused by wear and tear(ie: Damaged Screen, Scratches, Water Damage, etc.), improper packing or shipping by the buyer are not covered by the manufacturers warranty. Warranty covers only manufacturing defects.
Prior to returning any product for repair or replacement, Buyer must obtain written approval from us. We will not be liable for nor accept any non-conforming products unless it has approved their return in writing. A description of the malfunction or defect shall be enclosed with the product being returned. When products have been returned after the expiration of the warranty period for the particular product, repair or replacement cost will be estimated prior to work commencing, resulting in a new purchase order.
Products must be in the condition you received them and in the original box and/or packaging. Any electronic product that has been opened and/or used cannot be returned unless the unit was received defective. Opened software, music, games, and movies may be exchanged for the same title only.
If we no longer have the item in stock, we will issue a store credit for the buyer in the same amount paid minus the shipping chargers
Please allow 1-2 weeks for return processing.
ABOUT US
Welcome 24HrsDeals on eBay! Where you find excellent deals around the clock on electronics, parts and accessories! We are committed to providing the best service imaginable. All of our products are fully tested for the highest quality standards possible. We are a family-owned business and depend on our reputation and customer satisfaction to succeed!!
Store Policies
Please refer to our Policies Page for detailed information on our company terms of sale, including payment and shipping policies for both US and International buyers, our customer privacy policy, and returns information.
We offer extremely affordable extended product warranties through Square Trade. Please check our Policies Page for details on which items are covered, how to purchase an extended warranty, or how to make a claim.
Customer Service
We take great pride in the products we sell and customer satisfaction is our priority. We are committed to making your online purchase honest, safe and positive. Our goal is to provide our customers with a rewarding experience and ensure that they are completely satisfied with the product and service they receive.
We look forward to assisting you in any way we can. Please don't hesitate to e-mail us anytime with your questions or concerns. We will ship your item on the SAME BUSINESS DAY*. We look forward to helping you and are here to assist with all of your needs!
Our hours of operation are Monday thru Friday from 9am 5pm.
Contact Us
We welcome your questions, comments, and feedback! Please click here or send us an email customercare@24hrsdeals.com
*Please see Policies Page for full details on free same day business shipping offer.
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