SaniServ Floor Model Twist Soft Serve Freezer, Mod. 522

PACKING, SHIPPING & SALES TAX

• All items are sold FOB our dock in Florence, KY 41042, unless otherwise noted.
• We can arrange shipping of your order.  Items are usually shipped within 1-3 days after payment has cleared,
• Please include a telephone number with payment, as our freight carriers require a telephone number for delivery.
• Standard packing for large or heavy items usually consists of securing the item, with metal strapping, to a pallet and then shrink-wrapping the unit.  Large or heavy items are shipped via freight carrier and insurance is not available.  There are no packing charges except as specifically noted for extremely large or delicate items.
• Standard packing for smaller/lighter items is in a durable cardboard container, filling voids with packing material.  Smaller/lighter items are usually shipped via FedEx Ground.  Insurance is included in the shipping cost.  There are no packing charges except as specifically noted for delicate items.
• We do not accept responsibility for packaging performance, nor do we accept responsibility for damage after the item leaves our warehouse.
• Filing of damage claims with the freight carrier is the sole responsibility of the customer.  Please inspect your items upon receipt.  Any damages must be documented with the freight carrier before they depart your location.
• Kentucky sales tax (6%) is charged for all shipments within the state of Kentucky.

CUSTOMER PICKUPS

• Items are available for pickup at our warehouse Monday – Friday, from 8:00 a.m. to 4:00 p.m., except for holidays.  Our staff will be happy to assist you with the loading of your vehicle. There are no loading fees.
• Appointments for pickup must be made at least one business day in advance by contacting us at 859-384-1497.
• All items picked up will be charged Kentucky sales tax (6%).
• Securing the load is the sole responsibility of the customer.  We assume no liability or responsibility for loads being improperly or inadequately secured.  Please bring appropriate means of securing your load, as we do not have these items available at our warehouse.
• If items with refrigeration are placed on their side or back for loading and/or transport and/or unloading, there is no warranty or guarantee on the item.
• All items not picked up within 30 days of auction close will be assessed a storage charge of $30 per month, per item.
• All items not picked up within 60 days of auction close will be cancelled and disposed of.  Any payment for these items is forfeited by the customer.

RETURNS

We offer a 7-day money back guarantee, with the following conditions:

• Buyer is responsible for all packing, shipping and insurance charges for returns.
• Items must be returned in original condition.
• Buyer is responsible for repacking the item for return.
• Large or heavy items that were banded to a pallet and shrink-wrapped must be returned in the same fashion.
• Refund includes the item purchase price ONLY and does not include any shipping charges.
• Customer contact information and the item inventory number (found on the invoice) must be included with the returned package.  A copy of the invoice is preferred.