Frequently Asked Questions
Question: "Why should I buy from Oregon Laminations ?"
Answer: "We are NOT just a warehouse selling supplies and equipment. Laminating. mounting & other bindery services are the major part of our business. When you purchase from us, we offer knowledgable support after the sale. Normally, you can call and talk to someone who actually uses what we sell ! "
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Question: "How long does it take to get my order if I choose your special $5.95 flat rate for ANY size order ?"
Answer: "Stocked items ship within 1 working day of receipt of cleared payment and usually the same day. If you are on the west coast, you'll typically receive your order in 1 or 2 working days from the shipping day. East coast is usually 1 week; however, we do ship flat rate priority mail when the items fit and the cost is the same or less than UPS ground. Our web site shopping cart does offer other shipping methods to suit your needs."
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Question: "Why are you selling on eBAY ?"
Answer: "To introduce new customers to our excellent products and customer service. We distribute our products through many different venues including eBAY, AMAZON, ProStores, Lam-It-All, our own web site and many reseller companies for whom we do order fullfillment, which usually requires "blind" shipping direct to the customer. You may have already used our products without even knowing it !"
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Question: "What are your payment options ?"
Answer: "Purchases can be made using VISA, MasterCard, Discover, American Express, Paypal and even checks or money orders are accepted (pending bank clearance). Cash is accepted in our physical store in SW Portland. "
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Question: "Do you have an actual store front ? "
Answer: "Yes. Our store is located at 16156 SW 72nd Ave., Portland, Oregon and open from 7am thru 5pm monday thru friday."
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Question: "When I called to place my order, your sales person took the time to talk with me and joke around. Are you new to the internet ? "
Answer: "No. We simply have a small town attitude when it comes to doing business. Oregon Laminations has been around for decades with mostly repeat sales, so it's normal for us to get to know our customers well. Having a sense of humor makes coming to work fun, so we pass that friendly attitude along to our customers. We know buyers will remember the way we treated them and be back again and again." |