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If Only We Knew What We Know: The Transfer of Internal

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Item number:320416778988
Item location:portland, OR, United States
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Item specifics - Nonfiction Books
Author: C. Jackson Grayson, Carla S. O'Dell, Nilly EssaidesPublisher: Free Pr
ISBN-10: 0684844745Category: Business & Economics
ISBN-13: 9780684844749 --
Format: Hardcover --
Publication Year: 1998Condition: Good
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Length:238 pages
Height:10.0 in.
Width:6.5 in.
Thickness:1.2 in.
Weight:18.4 oz.

Publisher's Note
Two acclaimed business leaders--who boast such impressive clients as AT&T, Price Waterhouse, and Xerox--team up to present practical, how-to strategies for transferring internal best practices with the principles of knowledge management.
While companies search the world over to benchmark best practices, vast treasure troves of knowledge and know-how remain hidden right under their noses: in the minds of their own employees, in the often unique structure of their operations, and in the written history of their organizations. Now, acclaimed productivity and quality experts Carla O'Dell and Jack Grayson explain for the first time how applying the ideas of Knowledge Management can help employers identify their own internal best practices and share this intellectual capital throughout their organizations. Knowledge Management (KM) is a conscious strategy of getting the right information to the right people at the right time so they can take action and create value. Basing KM on three major studies of best practices at one hundred companies, the authors demonstrate how managers can utilize a visual process model to actually transfer best practices from one business unit of the organization to another. Rich with case studies, concrete examples, and revealing anecdotes from companies including Texas Instruments, Amoco, Buckman, Chevron, Sequent Computer, the World Bank, and USAA, this valuable guide reveals how knowledge treasure chests can be unlocked to reduce product development cycle time, implement more cost-efficient operations, or create a loyal customer base. Finally, O'Dell and Grayson present three "value propositions" built around customers, products, and operations that could result in staggering payoffs as they did at the companies cited above. No amount of knowledge or insight can keep a company ahead if it is not properly distributed where it's needed. Entirely accessible and immensely readable, If Only We Knew What We Know is a much-needed companion for business leaders everywhere.


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If Only We Knew What We Know: The Transfer of Internal Knowledge and Best Practice

Carla O'dell, C. Jackson Grayson

Book Notes:
Binding: Hardcover
Book Condition: Good
Jacket Condition: Good
ISBN: 0684844745
Publication Date: 1998-11-10
Publisher: Free Press
Pages: 256
Height: 1.1000 inches
Width: 6.4000 inches
Weight: 1.0000 pounds

About Powell's Books

From humble storefront beginnings in 1971, on a quiet corner of northwest Portland, Oregon, Powell's Books has grown into one of the world's great bookstores, with six locations in the Portland-metropolitan area. Plus, we've been filling orders online since 1994, so you can be sure your order will be handled in the most experienced and professional manner.

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Your total satisfaction is our goal. If you are unhappy with your purchase for any reason, simply return the book in its original condition within two weeks of order, and we'll credit your account for the full amount of the title. Read more here.

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All orders are shipped from Portland, Oregon. While the overwhelming majority of packages shipped via Standard shipping arrive within the time specified above, in rare cases shipments can take 3 to 5 weeks to arrive. Please note: At this time, we ship only within the United States. Shipments to Alaska, Hawaii, and APO/FPO addresses are shipped via our Standard option.

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