New Children Ebony Twin Size Trundle Bed Bedroom Full

Shipping Info

 

Welcome to eFurnitureTent - Welcome! Shopping for kinds of furniture has never been easier or more affordable. We specialize in shipping home furniture straight to your home anywhere in the 48 United States exclude Alaska, Hawaii, etc. We have been selling home furniture direct to the public for over ten years.

We take great pride in our customer service, value, and selection.

 

Visit Our Store

 

 

FAQs

How will I be contacted for delivery?
When your furniture is ready to ship we will email you tracking information so that you can follow your furniture all the way to you. Then, the shipping company will contact you a day or two in advance to schedule a time for delivery. PLEASE include your phone number when ordering so that we have that available for the shipping company.

Is there sales tax?
If you are located in CA, you need to pay 10.25% Sales tax, or you will not be charged any sales tax.

Will the furniture be delivered to my home or to a distribution center?
Your furniture will be shipped only to your curbside.

How do you sell such high quality furniture at these prices?
We began using the Internet as a way to manage our excess inventory from stores who over order or have customer cancellations from ten years ago. You are receiving this set at the same price that we offer to retailers who traditionally mark up our prices 2 to 2.5 times our cost.

Is White Glove delivery available?
In most cases, YES! For $169, we can upgrade you to White Glove service. With White Glove, they will bring it into the room of your choice and remove all of the packing materials from your home.  White Glove includes up to one or two flight of stairs and package removal. Any additional services may have additional costs. White Glove delivery will extend the amount of time to arrive to you.  The national average takes 13 days from the time the shipping company picks up your furniture.  Sometimes they are a little faster and sometimes a little slower but rarely does it exceed 3 weeks from time of pickup.

What if something goes wrong?
Call us. Immediately. We are open 7 days a week from 9am to 9pm WST at 626-593-9916 to help with anything you need. As we all know, feedback on eBay is a great feature and we have great feedback from our customers. And we also know that sometimes, no matter how hard we try, problems can happen. If you have a problem, please call us or email us at ebay@furinturetent.com so that we can resolve it before leaving feedback. While problems are very rare, we're always happy to prove why our customers say we're the best, even when things aren't perfect.

Is the price so low because this is damaged furniture or is there something wrong with it?
Absolutely not! All of our furniture is brand new and has no defects and is subject to our manufacturer's warranty. If we sent you defective or damaged product, we would have to pay to make it right and that would cause us to lose money on the set. This is why every piece ships insured. We want to be certain that you will receive exactly what you ordered.

Can I track my shipment?
Definitely. When your furniture is ready to ship we will email you shipping information so that you can follow it all the way to you. When the shipping company is ready to deliver, they will call to schedule a time for delivery.

Is there a store in my area where I can see the furniture?
Regrettably, since we use the Internet as a way to clear out excess inventory at wholesale, we have an agreement with our retailers to not disclose their names and send consumers into their stores who can turn around and purchase for the same price they receive it. Obviously, that wouldn't be fair to them. That said, we strongly encourage you to check out our testimonials to see what people who have received our furniture have said about the quality and service they have received. TESTIMONIALS

What happens if something is damaged?
We include insurance on every freight quote. One advantage this gives you is that they will call you 24 hrs in advance to schedule a delivery time since they will need you to be there to sign for it. We do this not because we are expecting damage but because it can happen. We are very fortunate to have a less than 2% damage rate which is less than 2 in 100 shipments. In the event that a piece does get damaged, it is very easy to take care of. When the furniture arrives, be sure to inspect it before you sign for it. This is especially true if you notice any damage to the packaging. In the event there is damage, follow these four simple steps: It is very important that you follow these steps so that we can give you the highest level of customer service. Delivery companies are very reluctant to help once you have signed for it due to the fact that there are people who try and take advantage of them by claiming that damage they inflict to the furniture sometimes weeks after they received it came that way. Helpful hint: The two biggest clues that there may be something wrong: a) the packaging is damaged or b) the driver tells you he is too busy or doesn't have to let you inspect it. (This probably means that he did it and is trying to get out of there before you figure it out.) Again, damage is very rare but we'd like you know what to do just in case.
In the rare event that there is hidden damage that isn't seen until after the driver leaves, please contact us within 24 hours of delivery to report it. Most delivery companies have a 48 hour window to report hidden damage so it is important that we follow their guidelines.

How can I buy this if I don't sit on it?
We are asked this question at least once a day and we do understand. Three thoughts that may be helpful:
1. Our pictures are exceptionally accurate if you have a good monitor.
2. Please request a free sample of the leather from us. This is always the best way to make sure you will get what you are ordering. While dye lots with leather can always vary, a sample is the best way to make sure you are getting what you want.
3. Please check out what other customers have said once they've received our furniture. As you may be aware, they are not required to leave us feedback. Customers have only done so due to their appreciation for how high the quality of our handmade furniture is. TESTIMONIALS

Do you have Lay-A-Way or financing?
In most cases, we can hold your order with a 10% (non-refundable) deposit for up to 12 weeks. Please call us at 626-593-9916 to confirm if we can do this for the furniture you are interested in.