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Total Quality Management: Text, Cases, and Readings, Th

Item condition:Very Good
Ended:Nov 09, 200901:05:16 PST
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Item number:320434080757
Item location:Sacramento, California, United States
Ships to:United States
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Item specifics - Textbooks, Education
Author: Joel E. RossFormat: --
Publisher: Saint Lucie PrEdition: 3
ISBN-10: 157444266XISBN-13: 9781574442663
Educational Level: --Product Type: --
Publication Year: --Subject: --
Language: --Condition: Very Good
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Size
Length:550 pages
Height:9.5 in.
Width:6.0 in.
Thickness:1.5 in.
Weight:27.2 oz.

Publisher's Note

Acclaimed and used in over 200 colleges and universities around the country, Total Quality Management: Text, Cases and Readings has been completely revised and expanded to meet the growing demands and awareness for quality products and services in the competing domestic and global marketplaces.



Industry reviews
A greatly revised and expanded text covering the key principles of TQM. Five new chapters discuss structure and teams; benchmarking; productivity, quality, and reengineering; the cost of quality; and the ISO 9000. Discussion questions, exercises, cases, and readings support the text and an extensive study of the Varifilm case illustrates good and not-so-good practices. Annotation copyright Book News, Inc. Portland, Or.
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Portions of this page Copyright 1995 - 2009 Muze Inc. All rights reserved.
Product Category : Books
ISBN : 157444266X
Title : Total Quality Management: Text, Cases, and Readings, Third Edition
EAN : 9781574442663
Authors : Joel E. Ross, Susan Perry
Binding : Paperback
Publisher : CRC
Publication Date : 1999-06-25
Pages : 568
List Price (MSRP) : 73.95
Height : 1.3000 inches
Width : 6.3000 inches
Length : 8.8000 inches
Weight : 1.0000 pounds
Keywords : Management, General AAS, Quality Control, Total Quality Management, General, Paperback, Printed Books
Condition : Very Good

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