Who we are

Adorama is one of the nation's largest photo retail and mail order suppliers. For over 30 years we have been serving professionals as well as amateurs in the photographic, video, digital imaging and telescope fields. We offer the best combination of quality services, vast selection, knowledgeable staff, and competitive pricing.

About us

Adorama Camera is your #1 source for the best and newest products in the photographic industry, selling items such as Digital Cameras, 35mm Cameras, Medium Format Cameras, Lenses, Video Cameras, Binoculars, Telescopes, Digital Camera Accessories, Memory Cards, Scanners, Printers, Inkjet Paper, Photographic Accessories, Filters, Batteries, Cases, Tripods, Flashes, Lighting & Studio Equipment, Film, Darkroom Products and Audio Visual Equipment.

All new equipment that we sell comes with all of the factory included accessories, including a full manufacturer’s warranty, unless otherwise noted.

Most purchases are shipped within 48 hours of payment.

We will not mark any shipment as a gift.

Payment

Paypal is our only method of payment. When you are using Paypal, you must go through our secure verification system, for which you will have to supply a verified shipping address with a matching telephone number.

For shipments in New York and New Jersey, we are required to collect the appropriate sales tax.
Items can be returned within 14 Days of purchase, and must be returned in original packaging, pending a return authorization.

Shipping

• We will not ship outside of the USA.
• We supply tracking information 24 hours after the shipment leaves our warehouse. Please check your email and/or Ebay messages & make sure our email doesn’t go into spam or junk.
• No store pick-ups for Ebay items.
• We will not mark any package as a gift.
• We do not ship to PO boxes and to APO or FPO addresses.

Tracking

There is no need to email us for tracking info. You will get that automatically.

Contact Us

eMail: moshesh@adorama.com

Toll free: 800-223-2500

Ebay division: 800-223-2500 ext. 2401 please ask for Moshe.

Hours: Mon-Thu: 9:00-6:00, Friday: 9:00-12:30

Customer Service

Phone: 800-815-0702

Phone: 212-741-0466

E-mail: Click here

Hours: Mon-Thu: 9:30-5:30, Friday: 9:30-12:30

Item availability

We will only post items that are in stock, ready to ship.

Returns

For the first 14 days of your purchase (First 7 days for video and audio), you may return the merchandise for a full money back refund, excluding any shipping charges (for items which we offer free shipping, our standard shipping charges will be deducted from any refund or credit).

Returned or exchanged products must be in brand-new, mint condition. Items must be in the original, undamaged manufacturer's packaging with all packaging materials, including instruction booklets, packing inserts, and the blank warranty cards. Any merchandise missing the original Universal Product Code (UPC) cannot be returned. The manufacturer's labeled packaging must be enclosed within an additional shipping carton. Please do not place stickers or shipping labels on the original manufacturer's package. Please ship your parcel back to Adorama freight prepaid and Insured. Sorry, Adorama cannot accept COD or freight-collect shipments. Return shipping cost (the cost to send an item back to our store) is not reimbursable.

Please enclose a copy of the invoice and tell us whether you want repair / exchange / credit for the returned item.

Please wait 8 days from date we received the package for us to process your return.

Lowest price

Please do not send us requests for lower pricing. We will not answer them as we post items with lowest prices possible for us. We would rather spend our time finding you more bargains then replying to these emails.

Relist

Please do not request to have an item relisted if you do not see it any more. If we are able to relist, we will do so even without your request.