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| Q:
What is your RETURN policy?
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| A:Please refer to a section above for full details.
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| Q:
Do you COMBINE shipping?
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| A:We combine shipping for all of our orders. Additional fees apply and vary. For most items, additional shipping costs $4.99. Please see specific auctions for full information.
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| Q:WHEN can I expect my order to arrive?
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| A:We usually ship all orders within 2 business days of receiving payment. US orders are usually delivered within 3 to 5 days of being shipped. International orders might take up to 3 weeks, but they are usually delivered within two weeks.
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| Q:
How much is the Shipping and Handling Charge?
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| A:Varies for each auction. Please note that we offer combined shipping.
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| Q:
Do you ship INTERNATIONALLY?
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| A:Yes, we ship to most countries. We reserve the right not to ship to certain countries if we expect to have customs problems. Please be advised that we reserve a right for watches or other items containing ANIMAL PRODUCTS (i.e. python, crocodile, alligator, and similar skin straps) not to be shipped internationally.
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| Q:
Can you send my item as a GIFT or DECLARE LOWER VALUE?
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| A:All of our packages, international or within the US, will be marked as commercial items. We will also provide the correct eBay total order value to customs. We cannot make any exceptions.
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| Q:
Is this item AUTHENTIC?
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| A:All of our items are 100% authentic. Almost all of them are brand new, unless otherwise and clearly stated.
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| Q:
Can I PICK UP item myself?
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| A:If your item costs $5,000+ and you want pick it up from our office in Los Angeles, please contact us at cs@vividgemz.com or call us at +1-310-670-4138.
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| Q:
Can I ship to an ALTERNATE ADDRESS?
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| A:Your address must be verified by PayPal. We will be happy to ship the item to a different address if PayPal has verified it.
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| Q:
Can you RESIZE a ring for me?
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| A:Please contact us if you would like to resize your ring for a $25 fee. Please be aware that not all rings can be resized. |
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| Q:
What PAYMENT METHODS do you accept?
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| A:We only accept PayPal payments. If your item costs $5,000+ and you want to buy it from our office in Los Angeles, please contact us at cs@vividgemz.com or at 310-670-4138.
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| Q:
I paid for my 2 orders in the same day. Will they be SHIPPED TOGETHER?
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| A:Please wait until all of the auctions have ended and complete the checkout from the most recent email that you received from us. Once you have completed the checkout, you will not be able to combine any additional auctions. We start to process and rush your order once checkout is completed with payment.
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| Q:
Where can I get my TRACKING number?
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| A:We will email you your tracking number once we process your order. All of our packages are safely insured.
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| Q:
Will I have to pay DUTIES/IMPORT TAXES on ordered items?
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| A:Any custom fees due for payment upon order delivery will be the sole responsibility of the customer. We cannot say with certainty how much duties will you be paying upon order receipt. Please consult your local Customs Office for duties, regulations and restrictions for details on this issue.
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| Q:
What kind of WARRANTY is provided for the watches?
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| A:Since most of the items are close-out deals, manufacture warranty is not available.
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| Q:
Do you have a STORE and where is it located?
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| A:We do not have a showroom or a physical store. All sales are done via eBay.
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Vivid Gemz
