The Milian Acoustics Satisfaction Guarantee will ensure that you are 100% satisfied with your purchase!
Guarantee #1
30 day 100% Satisfaction Guarantee! If you are not satisfied with the quality of these headphones, send them back for a full refund.
Guarantee #2
1 full year of full service coverage! Should your headphones malfunction in any way, we’ll repair or replace them for free!
Return Policy
Milian Acoustics will not accept anything but the best for our customers. If you find any of our
Isolation headphones and other products to be anything less than the best, Let us know by sending
your thoughts to
Feedback@MilianAcoustics.com
We take all of our customers thoughts very seriously and will do everything in our power to evolve
and better serve our customers.
To receive a refund, goods must be returned to seller within 30 days of shipment date. Return Postage
must be dated within the 30 day period. Returns post dated even 1 day beyond the 30 day trial, will be
denied and returned to the buyer. Product must be returned in same condition as was received--refrain
from excessive use of the product when returning. Failing to return the 1/4" dual prong adapters, or
any other peripheral attachments when returning a product, may result in a denial of the refund. If
product is deemed to be damaged by the buyer before returning, Milian Acoustics retains the right to deny
refund. Milian Acoustics can not be held responsible for the return shipping of products that do not
qualify for a refund. Buyer must cover the cost of return shipping. Refund will cover the full price of
the item paid, but the original shipping and handling costs are non-refundable. Exchanges made within the
30 day return period will operate under the same policy of the 1 or 2 Year Warranties and upon shipment
of the new unit will nullify the 30 day refund policy.
1 Year Full Service Warranty Details:
Milian Acoustics, LLC ("Milian Acoustics") warrants authentic SoundStage Headphone products, its parts, and all other products manufactured and distributed by Milian Acoustics against defects in material or workmanship for a period of Three Hundred and Sixty Five (365) days after the date of original purchase. During this period, the entire product must be returned to the original retail dealer for a repair or replacement. The decision of whether the unit will be repaired or replaced will fall under the discretion of the manufacturers. The consumer is responsible for any transportation, shipping, or insurance relative to the return of product during the warranty period. Consumer must retain bill of sale, either paper or electronic, and provide proof of purchase when making a claim within the warranty period.
This warranty extends only to defects in material or workmanship, and do not extend to any product or parts
which have been lost or discarded, or damage to product or parts caused by misuse, accident, improper
operation or maintenance, or use in violation of instructions provided with the product, to product which
has been altered or modified without authorization of Milian Acoustics. Milian Acoustics can not be held
responsible for the return shipping of products that do not qualify for repair or replacement under the 1
year warranty. If you have any questions as to whether your product qualifies under the one year warranty,
please contact
Help@MilianAcoustics.com
with the status of your item.
No person, agent, distributor, dealer or company is authorized to change, modify or extend the terms of this warranty in any manner whatsoever. The time within action must be commenced to enforce any obligation of Milian Acoustics arising under the warranty or under any statute, or law of the United States or any state thereof, is hereby limited to three hundred sixty five (365) days from the date of purchase.
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