A reserve price is the minimum price the seller will accept. This price is hidden from bidders. To win, a bidder must have the highest bid and have met or exceeded the reserve price.
If there really is a need for a refund (the item is different than described in auction), I would be more than happy to work with you. Item must be received back within 7 days of receiving the item. Not responsible for damage incurred during shipping.
Seller assumes all responsibility for this listing.