BIDDING / PURCHASING

SHIPPING

We ship worldwide, but some areas are limited to port pick up. Seller is responsible for any import fees or duties. Customs forms will reflect actual selling price. You will most likely need to retain the services of a local customs broker and we will need their contact information: agency, agent, direct phone number and email address.

SHIPPING POLICY

This is policy is also written on the shipping boxes so there is no confusion that you received it. This simply protects you, the buyer, and us, the seller.

When your item is received, you must check it for damage prior to the driver leaving. Do not sign the freight bill until you have checked your items. If there is any damage, it must be written on the freight bill, or a claim will not be filed and we (all parties involved) will not be refunded, and Elegant Accents cannot replace the merchandise. No exceptions.

If someone other than you is signing for the merchandise, they must be informed of our policy. If someone else has signed for your package, you accept the responsibility of telling that person our policy, and if they do not write damage, the merchandise will not be replaced and a credit will not be given.

Freight companies will not pay a claim for a broken item that has been accepted by the customer without any written damage on the receiving bill. If the box looks perfect and you later open it to find some damage, please call us or email right away so we can help fix the problem. We appreciate your attention to this shipping policy. All sales are final unless damaged during shipping.

Concealed damage or manufacture defects must be reported within 5 days of receipt and substantiated with photographic evidence.

PAYMENT

PayPal, VISA, MasterCard and Discover are gladly accepted. TX residents add 8.25% sales tax. Sales tax will be applied to purchases in Texas as well as any furniture picked up at our warehouse in Texas. Payment must be received within 3 days of the auction close. After 3 days, a non-paying bidder form will be filed with eBay.

FEEDBACK

Elegant Accents strives to provide a safe and fun shopping experience. Positive feedback will be given to all those who pay promptly, respond to e-mails, and post feedback as soon as their item arrives. Feedback is the pillar of the eBay community and should be taken very seriously. Non-paying bidders will not be tolerated and eBay will be notified. If there is any problem with your purchase, please email or call us right away so we can help you fix the problem. Also, if you feel we deserve anything less than 5 stars for Dealer Seller Ratings (Item As Described, Communication, Shipping Time & Cost), please contact us prior to posting Feedback so we can discuss any issues. Please understand we do not control shipping rates, nor do we profit from shipping. Often, we lose money on shipping.

PHOTOS

Elegant Accents tries to represent product to the best of our ability. We are not professional photographers, but try to take the best photos to our ability. Sometimes we use vendors' stock photos. Please note that the product you receive may not look exactly as shown in listing due to lighting, camera settings, monitor settings and differences in dye lots from different shipments. If you require specific angles or close-ups of an item, we are happy to fulfill those requests if possible. Simply, contact us with your request and be sure to include your direct email address.