I regret the necessity of the following paragraph, for most ebayers it is not needed, for those few out there it needs to be said:

I do not give full or partial refunds while the buyer can keep the item. Any request for money from me without returning the item  will be considered fraud and extortion.  It is a tough world out there right now, and there are always those scammers who try to take advantage they will not prevail on this site, I am not threatened by poor feedback, so if you are one of those buyers who wants something for nothing, move on, I value my customers, however I do not value those ebayers who plague ebay with their scams. Ebay has put safeguards in place to protect buyers from Fraudulent sellers, although the sellers have to take what we get and have no recourse but to cave to them (pay them) or take the poor feedback. I choose the latter.